Travel Advisory FAQ

We are here to support you as you plan for your future river cruise. Below are answers to our guests’ most frequently asked questions regarding travel at this time. Should you have any additional questions, please contact your preferred travel advisor or call us at 800.626.0126 and we will be happy to assist you.

At this time, we have suspended all river cruise sailings in Europe, Asia and Africa embarking through September 30, 2020.

While we have suspended all river cruise sailings in Europe, Asia and Africa embarking through September 30, 2020, our standard cancellation penalties remain in effect for all other normally operating programs. However, for a limited time, we are extending special provisions which allow guests with reservations after the aforementioned dates to purchase AmaWaterways' Travel Waiver Plus which provides cancellation for any reason with a Future Cruise Credit covering cancellation penalties for services purchased through AmaWaterways. Guests who decide to cancel and have purchased travel protection should contact their insurance provider to discuss available options.

AmaWaterways has currently suspended all river cruises sailing in Europe, Asia and Africa embarking through September 30, 2020. We will continue to monitor the international travel bulletins regarding the coronavirus and will take preventive measures as recommended by the health and local authorities. We will keep you (and/or your travel advisor) informed should there be any additional travel alerts or major changes that may impact your river cruise itinerary.

We are continuously monitoring the international travel bulletins regarding the COVID-19 and will always take preventive measures as recommended by the health authorities, as well as intensifying our normal very high standards of hygiene on board. We work closely with our partners in the destinations we sail through to ensure our excursions are operated in accordance with the most up-to-date recommended guidelines. Please refer to our Health and Safety Protocols for more information.

For the safety and security of all guests on board and to ensure you have a seamless travel experience, we are now requiring details for all independent pre/post-cruise travel arrangements. At your earliest convenience, please log into our Your Cruise Check-in portal to update all required fields prior to departing for your trip.

Should there be a cancellation implemented by the carrier, any guests who have purchased air through AmaWaterways will be protected on alternative flights, whenever possible. Guests who have purchased their air independently should immediately contact their travel advisor or the airline regarding alternative arrangements. AmaWaterways is also available to assist in purchasing new air arrangements, based on availability.