Travel Advisory FAQ

We are here to support you as you plan for your future river cruise. Below are answers to our guests’ most frequently asked questions regarding travel at this time. Should you have any additional questions, please contact your preferred travel advisor or call us at 800.626.0126 and we will be happy to assist you.

The safety of our guests and crew are our top priority. Should any guest or crew member fall ill or test positive for Covid-19 during their river cruise or optional land package, AmaWaterways has very specific protocols in place to provide for isolation, testing, contact tracing and medical assistance should it be necessary. Here is a basic step-by-step guideline of what would happen upon a guest testing positive for Covid-19:

  1. AmaWaterways would organize isolation for the guest in their stateroom on board to minimize the impact on other guests and crew.
  2. A reputable local laboratory would be contacted to provide a secondary test to ensure the validity of the results and confirm the guest did not receive a false positive.
  3. Upon receiving another positive result, AmaWaterways would provide accommodation options for where the guest could stay during the recommended local quarantine period as required by the governing authority in the region we are sailing through. 
  4. If medical attention is required, AmaWaterways will help facilitate.
  5. For isolated cases and in respect to privacy rules, any guest testing positive is required to notify their close contacts. .
  6. Our Covid Response Team based in Europe will check in regularly with guests who are quarantining on shore to ensure they have everything they need during their quarantine period, including but not limited to: ordering additional/alternative meals, helping coordinate the receipt of necessary medications and assisting them in rebooking flights home. 

Please note that although AmaWaterways is happy to facilitate and make calls on our guests’ behalf, any additional hotel stays, meals, flight costs, etc. required during an onshore quarantine period will be at the expense of the guest. With this in mind, we strongly recommend ensuring guests have adequate travel insurance that includes coverage of Covid-19 related expenses. AmaWaterways is pleased to offer its Cruise Protection Plan available to US residents. For details, please contact your travel advisor or our reservations team at 800-626-0126 or res@amawaterways.com.

These protocols have been approved by the governing authorities in the regions we sail through and are strictly adhered to in order to minimize the impact on other guests and crew and reduce the risk of the cruise being suspended. Please be assured that AmaWaterways will be there to assist with any needed arrangements and all guests will be well-looked after.

Yes, AmaWaterways is working with local laboratory services to provide PCR and Antigen testing towards the end of each cruise. The fee for the tests varies depending on the local service provider but should be between US$50-$90 for PCR (considered valid for 72 hours) and between US$15-$25 for Antigen (considered valid for 24-48 hours depending on the airline). You will be asked on board your ship to reconfirm whether you would like to take advantage of this service that AmaWaterways will facilitate. Options will also be available for guests doing post-cruise land packages prior to flying home.

FCC 115% is transferrable with written confirmation provided by original FCC owner, and requires the full name of recipient.

The 115% FCC is for all services purchased through AmaWaterways, including our Cruise Protection Plus. Any Travel Waiver Plus purchased will be refunded to the original form of payment.

Our standard cancellation penalties remain in effect for our operating river cruises. However, for a limited time, we are extending our Travel Waiver Plus protection for sailings in 2022 if purchased up until final payment. Travel Waiver Plus allows guests to cancel for any reason up to 31 days prior to the start of AmaWaterways purchased services. Guests will receive a Future Cruise Credit covering cancellation penalties for services purchased through AmaWaterways. Guests who choose to cancel and purchased travel protection should contact their insurance provider to discuss available options.

Effective immediately until further notice, AmaWaterways will only be welcoming fully vaccinated guests on board its ships. Guests affected by this decision should contact their travel advisor for options to reschedule their river cruise. We will continue to monitor the international travel bulletins regarding the coronavirus and will take preventive measures as recommended by the health and local authorities. We will keep you (and/or your travel advisor) informed should there be any additional travel alerts or major changes that may impact your river cruise itinerary.

For the safety and security of all guests on board and to ensure you have a seamless travel experience, we are now requiring details for all independent pre/post-cruise travel arrangements. At your earliest convenience, please log into our Your Cruise Check-in portal to update all required fields prior to departing for your trip.

Should there be a cancellation implemented by the carrier, any guests who have purchased air through AmaWaterways will be protected on alternative flights, whenever possible. Guests who have purchased their air independently should immediately contact their travel advisor or the airline regarding alternative arrangements. AmaWaterways is also available to assist in purchasing new air arrangements, based on availability.

Our Travel Waiver Plus allows guests to travel with peace of mind. Guests who purchase AmaWaterways 2022 Travel Waiver Plus provides cancellation for any reason, up to 31 days prior to the start of your AmaWaterways purchased services (cruise, pre/post-cruise land packages, air etc.). It is applicable to European and Mekong river cruises sailing from January 1 to December 31, 2022. This may be added to your reservation up until final payment is due (90 days prior to the start of your AmaWaterways services) and can be purchased separately from AmaWaterways’ Cruise Protection Plan.

Our Cruise Protection Plan is offered through Travel Guard and just like any travel protection, it provides guests with a monetary refund in the event they have to cancel their river cruise prior to departure for a covered reason. It is also very valuable once guests are traveling and need assistance in the event of an emergency. The Cruise Protection Plan is a custom-plan and includes Covid-19 coverage; contact Travel Guard for specific details. Our Travel Waiver Plus is offered to you through AmaWaterways and covers for any pre-cruise cancellation for any reason 31 days or more than the start of AmaWaterways purchased services. Guests would receive a Future Cruise Credit for the value of the penalties valid for two years from the date of cancellation. It is important to know that the Cruise Protection Plan is only available for US residents, but the Travel Waiver Plus is available currently to all our guests. Please contact our Reservations department for more details.

At this time, all guests are required to wear medical grade face coverings when moving through interior spaces on the ship and while using public transportation on shore, including on our motorcoaches. We strongly recommend packing medical grade and/or N95/KN95/FFP2 masks, as certain countries and sites we visit require their use (FFP2 masks are required to use transportation, including our motorcoaches, in Austria; N95/K95/FFP2s are required in Germany; N95/K95/FFP2 masks are not required in France. Latest mask requirements can be found at AmaWaterways.com/travel-entry-requirements). For your convenience, our onboard gift shops fleetwide will offer a limited supply of medical grade masks at a cost of two euros per pack of five; and N95/KN95/FFP2 masks at a cost of two euros per individual mask. These masks are also available in some local shops throughout Europe.

Yes. Effective immediately, AmaWaterways will only be welcoming guests fully vaccinated against Covid-19 on board its ships. This vaccination requirement also applies to accompanied minors five years of age and older. Guests affected by this decision should contact their travel advisor for options to reschedule their river cruise.

Currently, our river ships are operating at approximately 100% capacity.

Guests will have to upload their vaccination card and fill out a health questionnaire before departure. The questionnaire will be re-validated prior to boarding and guests’ temperatures will be taken at that time and again every morning during their river cruise.

Excursions will be operated in small groups as usual with 15-20 guests. Guides will use our Quietvox audio system which allows guests to hear the guides while respecting social distancing. Some indoor venues that we visit may require guests to wear face coverings during the tour. It is recommended that you bring a medical grade or N95/K95/FF2 masks with you as you explore ashore. In addition, some countries and/or regions may require N95/K95/FF2 masks. Latest mask requirements can be found at AmaWaterways.com/travel-entry-requirements.

All meals, including breakfast, are “a la carte” with full table service and still offer a wonderful choice. Select items will be available at chef's stations, such as our new breakfast bowls. The Chef’s Table specialty restaurant is also included in the cruise fare. Assigned seating is no longer required within our dining rooms. Our crew will serve you at your table and will be happy to offer you a similar choice of menu items formerly available at our buffets.

To ensure the safety of guests and crew, all guests will be required to follow the most up-to-date health and safety protocols in effect at time of sailing. Any guest or crew member who refuses to comply will be denied boarding or escorted from the ship.

Each stateroom will be cleaned in such a way as to avoid cross-contamination. Any guests with a fever will be required to isolate immediately within their stateroom along with any guests sharing that stateroom until further testing can be conducted in cooperation with the local authorities. There is also an isolation zone of staterooms on the lower deck designated for any crew members whose temperatures are above normal.

*Please note: These are the current regulations in place and are subject to change or modification at any time.

Please visit our Travel Advisory Page for the latest information on our confirmed and suspended sailings.

This offer is only applicable to cruises affected by suspended operations and applies to guests currently reserved on the sailing at the time of suspension. Future Cruise Credit is equal to 115% of the value of the funds that AmaWaterways has received for all purchased services through AmaWaterways and may be applied to any sailings embarking through December 31, 2023.