Employment Opportunities

Department: Operations

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Chief Operations Officer

Position Summary:

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff, and internally with group and sales agents by performing the following duties.

Duties & Responsibilites:

• Works to a set Calendar of tasks for day-to-day operations.
• Maintains hotel blocks and releases and requests space, including extra nights, and upgrades.
• Runs reports.
• Creates accurate manifests to convey appropriate “cruise” information and sends it to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages, and sends customer final documents.
• Works with the Group department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end user.
• Answer operations questions from the Reservations (Group and Free Independent Traveler (FIT)) department.
• Works with the Air department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.
• Validates online tour selection menu for each cruise.
• Performs other related duties as assigned by management

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Inventory Software; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Operations experience required.
  • Knowledge of geography is helpful.
  • At least one year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advance spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
  • Exceptionally strong leadership and management capabilities.
  • May require some travel on an as needed basis

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Reservations

Location:
(CA resident) On-site at Los Angeles Headquarters Office – Calabasas, CA USA
(Non-CA resident) Remote work open

Reports to: Vice President, Reservations

Position Summary:

This position is primarily responsible for selling the company’s product to travel agencies and direct guests, providing telephone customer support services by performing the following duties.

Duties & Responsibilites:

• Exceeds travel partner expectations through the completion of all reservation and sales-related processes as listed.
• Handles inbound sales lead calls to convert calls into sales.
• Emphasizes salable features, quotes prices, and payment terms.
• Takes payments accurately.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Answers questions and recommends corrective services to address customer complaints.
• Overcomes technical and business objections of prospective customers.
• Builds and maintains customer relationships.
• Oversees quality control of bookings to maintain the integrity of product.
• Handles high call volume, navigates system software, and utilizes Outlook.
• Books cruises, generates invoices, and follows up with travel agents and/or direct guests.
• Develops and nurtures relationships with travel agencies and/or direct clients.
• Updates and maintains the reservation database, verifies client information and makes necessary corrections to new and existing bookings.
• Requests air quotes through the in-house Air department.
• Quotes prices and payment terms.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• At least three years of sales and/or customer service experience or a combination of both.
• Computer skills required:
  • Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends.
  • Good knowledge, preferably through personal experience, of world geography, and foreign countries.
  • Requires a result-oriented sales professional with strong closing skills.
  • Requires domestic and international travel on an as-needed basis.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move more than 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Sales

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Co-Owner and Chief Sales Officer

Position Summary:

This position is primarily responsible for providing a wide range of comprehensive administrative support and assistance to the Co-owner and Chief Sales Officer. Core responsibilities include proactively managing a variety of tasks that ensure efficient executive operations, strategic objectives, as well as undertaking key initiatives by performing the following duties.

Duties & Responsibilites:

• Drafts, edits, and finalizes professional correspondence, communications, presentations, and various business documents.
• Independently responds to letters, e-mails, and general correspondence of a routine nature.
• Files and retrieves documents and reference materials.
• Conducts research, assembles, and analyzes data to prepare reports and documents.
• Effectively manages and maintains the schedules of the Co-owner and Chief Sales Officer, including appointments, travel arrangements, and other time-sensitive commitments.
• Arranges, coordinates, and schedules meetings and events for the Co-owner and Chief Sales Officer, including but not limited to securing appropriate venues for board meetings and other key events.
• Reviews, coordinates, and maintains complex schedules, and extensive calendaring activities to include but not limited to scheduling and coordinating meetings, conferences, luncheons and/or retreats.
• Determines priorities with respect to the various executive calendars.
• Records, transcribes, and distributes minutes of meetings.
• Manages the Executive Travel Calendar by maintaining an activity log to include conferences, trade shows, webinars, calls, and other events to ensure proper coverage.
• Receives, monitors, and responds to incoming communications on behalf of the Co-owner and Chief Sales Officer, including handling sensitive calls and emails by exercising independent judgment to screen, prioritize, and route and/or respond to routine and client/donor inquiries and messages appropriately.
• Ensures timely attention to high-priority matters and facilitating effective communication internally with department heads and coordinators.
• Exercises independent judgment by making decisions without close supervision.
• Coordinates projects that may involve working with all levels of internal management and staff.
• Interacts with internal and external clients.
• Represents the Co-owner and Chief Sales Officer in outside office functions and events.
• Communicates with board and board committee members by email, phone, and mail as needed.
• Coordinates catering for meetings and executes the set-up and clean-up.
• Distributes board meeting materials to board members who are not in attendance.
• Collects, compiles, analyzes, develops, and summarizes statistical data and reports; prepares special reports as needed.
• Prepares agendas, briefings, and other written materials.
• Composes and proofs complex and/or confidential correspondence.
• Facilitates intra- and inter-departmental communication.
• Proactively develops relationships with key internal/external client contacts, gaining recognition as a team resource.
• Reviews and summarizes miscellaneous reports and documents; prepares documents and outgoing communications as necessary.
• Assists executives with preparation of presentation materials.
• Collaborates with colleagues to recommend the most cost-effective ways to complete tasks.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Database Software; Design Software; Internet Software; Microsoft Office Suite; Spreadsheet Software; Word Processing Software; Electronic Mail Software; Presentation Software; Reservation Software; Phone Software
• Other skills required:
  • Exceptional organizational and planning skills.
  • Ability to work a flexible schedule to include weekends and holidays.
  • May require some travel, domestic and international, on an as needed basis.
  • Execute concise and clear communication skills.
  • Ability to gather information, comprehend, monitor, and execute data.
  • Strong commitment to confidentiality and discretion.
  • Attention to detail and accuracy.
  • Adaptability and flexibility in dynamic environments.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimal supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients and customers.

Physical Demands and Work Environment:

• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include: Close vision; Color vision,
• The employee must occasionally lift and/or move up to 10 pounds.

Department: Accounting/Finance

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Group Chief Financial Officer

Position Summary:

This position will serve as a detail-oriented and analytical finance professional for the team. This role will be responsible for delivering timely and accurate financial analysis and reporting to support the company’s strategic objectives. They will play a key role in the budgeting, forecasting, and long-term planning processes, collaborating closely with business units to evaluate performance and identify opportunities for improvement.

Duties & Responsibilites:

• Prepare monthly, quarterly, and annual presentations for executive leadership and the board on financial results, budgets, forecasts, long-range planning, and strategic initiatives.
• Assist in preparing the annual operating plan and longer-term strategic plans.
• Perform detailed variance analysis to determine key drivers of change between actual, budgeted, and forecasted financials.
• Provide analytical support for the evaluation of potential ship investments, refurbishments, and acquisitions.
• Collaborate cross-functionally to enhance financial processes, systems, and reporting capabilities.
• Partner with business units to analyze financial and operational performance, identifying trends, risk, and opportunities.
• Provide actionable, data-driven insights to support business planning and value creation initiatives.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university in Finance, Accounting, or related field.
• Computer skills required:
  • Accounting Software; Inventory Software; Microsoft Office Suite; Database Software; Internet Software; Spreadsheet Software; Word Processing Software; Electronic Mail Software; Presentation Software; Reservation Software
• Other Skills Required:
  • Advanced Excel skills and proficiency with PowerPoint, Word, and Teams.
  • Ability to think critically to correctly interpret data and transform it into meaningful information and insights.
  • Keen problem-solving skills and ability to break down and tackle problems from different angles to formulate a solution.
  • Ability to multi-task, prioritize, and stay organized and accountable on open tasks and ongoing assignments.
  • Ability to articulate complex ideas in an easy-to-understand manner to other parties to build a common understanding.
  • Recognizes issues and proactively tries to investigate and improve upon processes.

Department: IT

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Chief Information Officer

Position Summary:

AmaWaterways is seeking an experienced Senior Manager in data Engineering & Reporting to lead enterprise data strategy, architecture, and analytics solutions. As the gatekeeper of company-wide data, you will drive data integrity, governance, scalability, and insights that empower executive decision-making, operational efficiency, and digital transformation. You will work across IT, Finance, Sales, Operation, and Marketing to develop cloud-first, AI-ready data ecosystems that optimize business intelligence and reporting. The ideal candidate will have deep expertise in Oracle, Microsoft SQL, Salesforce Data Migration, ETL, SSIS solutions, .NET, AWS, Azure, RDS, and Tableau, supporting our growing business needs and digital transformation initiatives.

As the Senior Manager of Data Engineering, you will design, develop, and maintain our data infrastructure, encompassing on-premises and cloud-based solutions, manage partners, and work with business leaders to design effective data-driven reporting solutions. Your expertise in database technologies, ETL processes, Salesforce data migrations, scripting, and reporting will be essential. You will collaborate closely with IT, Finance, Sales, Operations, Marketing, and BI/Analytics teams to deliver data-driven solutions that empower the business.

Duties & Responsibilites:

• Leadership and Strategy:
  • Develop and implement the strategic vision for the enterprise data engineering, reporting, and data warehouse functions.
  • Lead and mentor a team of data professionals and agency partners, fostering a culture of continuous improvement and innovation.
  • Collaborate with senior leadership to align data initiatives with business goals.
• Data Architecture and Warehouse Management:
  • Design, develop, and maintain scalable and high-performance data warehouse architecture across Oracle, Microsoft SQL Server, and cloud platforms (AWS RDS, Azure SQL).
  • Implement best practices for data modeling, storage, and governance to ensure data consistency and accuracy.
  • Manage and optimize Salesforce data migrations, providing seamless integration with CRM, ERP, and other systems.
• Data Engineering and Data Quality:
  • Design and implement optimal real-time and batch processing, ETL/ELT pipelines using SSIS, SQL, and cloud-based tools (e.g., AWS Glue, Azure Data Fabric) to automate data ingestion and transformation.
  • Develop governance and implement processes to ensure data quality, lineage, and validation across all workflows.
• Data Reporting and Dashboard:
  • Develop and manage a comprehensive reporting and analytics framework using Tableau and PowerBI.
  • Provide actionable insights through advanced data analysis and visualization tools.
• Business Impact & KPIs:
  • Ensure data-driven decision-making by designing scalable reporting frameworks that provide timely insights and reduce manual reporting efforts.
  • The reporting and analytics section should emphasize measurable impact, such as:
    • Improved data accessibility for decision-making
    • Reduction in data processing time
    • Cost savings through cloud optimization
• Cloud Integration:
  • Architect and manage data solutions on AWS and Azure, leveraging services such as AWS RDS, Azure SQL, Data Lake, and Data Warehouse solutions.
  • Implement CI/CD pipelines for database and ETL deployments, integrating DevOps best practices.
  • Develop automation scripts using .NET, Python, and PowerShell.
• Data Security & Compliance:
  • Enforce data security, governance, and compliance policies (e.g., SOX, GDPR, PCI-DSS).
  • Implement data encryption, masking, and access control policies.
  • Partner with security teams on audits, vulnerability assessments, and disaster recovery/backup strategies.
• Collaboration & Business Support:
  • Serve as the primary data liaison between IT and business units, ensuring data solutions align with objectives.
  • Collaborate with BI, Analytics, and AI teams to support reporting, dashboards, and advanced analytics initiatives.
  • Support and troubleshoot SQL queries, stored procedures, and data integrity issues.
  • Partner with business units to understand their reporting needs and deliver customized solutions.
• Partner Management:
  • Manage relationships with external vendors, ensuring data solutions align with business requirements, performance expectations, and cost efficiency.

Required Qualifications:

• 8+ years of experience in Data Engineering, Database Administration, ETL development, Marketing Analytics and Reporting, preferably for consumer brands.
• Deep expertise in Oracle, Microsoft SQL Server, AWS RDS, Azure SQL, and cloud-based database services.
• Experience with cloud-based Data Warehousing, Big Data processing, and Data Lakes (e.g., AWS Redshift, Azure Synapse, Snowflake).
• Hands-on experience with Salesforce data migration and integration.
• Strong experience with ETL/SSIS solutions, data integration, and transformation processes.
• Proficiency in .NET, Python, PowerShell, or Terraform for automation and scripting.
• Experience creating enterprise reporting dashboards and specific reports to drive insight-driven decision-making.
• Proven ability to understand business teams' data and reporting needs, create cross-functional priorities, and establish and execute on data reporting roadmap.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications:

• Knowledge of AI/ML-driven data analytics and predictive modeling.
• Certifications in AWS, Azure, or Microsoft SQL databases.
• Experience with data governance and security best practices.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus.