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Employment Opportunities

Are you seeking a position with an organization that truly acts in accordance with its values and demonstrates them each day through personal commitment and leadership? At AmaWaterways, our values drive how we work and why we achieve so much together.

AVAILABLE POSITION:

  • Department: Operations
  • Reports to: Fulfillment Supervisor
  • Location: Head Office (Calabasas, CA, USA)

Position Summary

This position is primarily responsible for ensuring the timely and accurate delivery of client/agency documents and promotional items. The Fulfillment Specialist is also responsible for performing a variety of tasks in the fulfillment operations including but not limited to box making, labeling, picking/packing documents, receiving, shipping, maintaining an accurate inventory, and meet or exceed productivity by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Maintains quality standards as required by the management team.
  • Meets productivity requirements as required.
  • Enters inventory transactions into inventory database.
  • Performs labeling, packing, shipping customer documents according to specifications and schedule.
  • Uses computer programs designed to support various warehouse functions (receiving, shipping, etc.).
  • Supplies inventories, and assist with looking into discrepancies and taking corrective action.
  • Ensures all shipping materials are well stocked and available when needed.
  • Meets deadlines, prioritizes workloads, maintains a strong attention to detail, and works independently in a fast-paced and rapidly changing environment.
  • Attends daily (or weekly) production meeting as requested.
  • Checks initial input for accuracy and requests additional information.
  • Helps to obtain best possible delivery dates for mailed items.
  • Interacts closely with the Operations Team regarding final documentation and inventory.
  • Is proactive and self-directed in all order fulfillment functions.
  • Demonstrates sound judgment in resolving fulfillment issues.
  • Submits a daily Time Sheet detailing work execution.
  • Enters, manages, and reconciles transaction data and contracts in customer relations (CRM), accounting, inventory and trading systems.
  • Manages paper and electronic filing of key customer and supplier documentation.
  • Assists with generation of periodic reports and analysis.
  • Maintains strict control of business process and ensure compliance with relevant requirements, including preparation for annual audits.
  • Seeks method to enhance internal operations, facilitate communication and add value within the scope of responsibilities and related functions.
  • Provides consistent, high quality service in support of customer, vendor and partner relationships.
  • Performs other duties as assigned.

Other skills, abilities, qualifications, and minimum requirements:

  • Excellent organizational, leadership, interpersonal communication and computer skills
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients and customers.

Other Qualifications:

  • Able to work a flexible schedule to include weekends.
  • At least one (1) year of experience required.
  • Data entry and ability to do basic keyboard entry and mathematics.
  • Able to adapt to changes such as new work standards and new technology platforms.
  • May require some travel on an as needed basis.
Please send your resume to jobs@amawaterways.com.
  • Department: Air
  • Reports to: Director, Air Development
  • Location: Head Office (Calabasas, CA, USA)

Position Summary
This position is primarily responsible for booking the lowest and the most convenient air ticket for all of AmaWaterways’ programs, running assigned daily reports, ensuring that all additional air charges are accurate and correctly reflected on invoice, and communicating in a timely manner with the Director and Reservation staff by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Secures air using airline block space or free sell and adheres to all cost guidelines.
  • Works assigned sailings for airline schedule changes, booking and ticketing.
  • Monitors air travel reservations for accuracy and cost guidelines and adjust as needed for changes, cancels and final ticketing.
  • Interacts with internal departments and customers as necessary for coordination of air reservations.
  • Assists with interrupted services in instances of trip delay, weather, and delayed ship.
  • Oversees air deviations including requests for specific airlines, flights and dates.
  • Assists with corporate, crew booking and ticketing when necessary.
  • Generates air tickets.
  • Researches and resolve debit memo issues.
  • Oversees ticket refunds and lost ticket applications.
  • Assists with training co-workers.
  • Assists with other duties assigned by Supervisor, Director or Vice President.

Other skills, abilities, qualifications, and minimum requirements:

  • Excellent organizational, leadership, interpersonal communication and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients and customers.
  • Able to work a flexible schedule including weekends.
  • At least two years experience preferred.
  • Knowledge of world geography.
  • Familiar with airline policies and procedures.
  • Knowledge of CRS, Printers, Basic understanding of ARC / International Association of Travel Agents Network (IATAN).

Specialized Equipment:

  • CRS and I/I printer functions.
Please send your resume to jobs@amawaterways.com.

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