Employment Opportunities

Are you seeking a position with an organization that truly acts in accordance with its values and demonstrates them each day through personal commitment and leadership? At AmaWaterways, our values drive how we work and why we achieve so much together.

USA AVAILABLE POSITION:

EUROPE AVAILABLE POSITION:

  • Department: Sales – Field
  • Reports to: Director, Field Sales

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Develops strong relationships with travel agencies throughout the assigned region.
  • Generates sales from travel agents, wholesalers and group customers in the assigned territory.
  • Develops new business opportunities, maintains and enhances relationships with all new and existing customers assigned.
  • Achieves established revenue goals within the budget.
  • Oversees all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations and trade shows focused on current and prospective travel agents, consortia and group contacts and tour organizers.
  • Delivers timely customer service to all product inquiries, collateral and co-op requests.
  • Initiates activities to motivate travel agents to sell AmaWaterways products.
  • Gives, receives, and analyzes information, formulates work plans, and prepares written materials, and articulates goals and action plans.
  • Exhibits strong negotiation skills.
  • Counsels and sells all appropriate company programs, products, and services to assigned customer base.
  • Communicates with management as required or needed.
  • Strives to attain all goals and objectives as outlined by Director.
  • Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company.
  • Able to effectively use company provided technological tools, such as Sales Force, Seaware, etc.
  • Markets new programs, and instructs customers on industry or company changes, as well as, training of new products.
  • Provides management with filed knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings.

Other skills, abilities, qualifications, and minimum requirements:

  • 7+ years’ experience
  • Excellent relationship with group market agencies throughout the region.
  • Excellent organizational, leadership, interpersonal communication and computer skills.
  • Excellent verbal and written communication skills.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Able to work independently and productively with minimum supervision.
  • Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
  • Excellent presentation skills and public speaking skills.
  • Demonstrated ability to forecast sales.
  • Creative and resourceful.
  • Ability to travel a significant portion of the time.
  • In-depth knowledge of our destinations a plus.
Please send your resume to jobs@amawaterways.com.
  • Department: Air
  • Reports to: Director, Air Development
  • Location: Head Office (Calabasas, CA, USA)

Position SummaryDuties and responsibilities include, but are not limited to the following:

  • Secures air using airline block space or free sell and adheres to all cost guidelines.
  • Works assigned sailings for airline schedule changes, booking, and ticketing.
  • Monitors air travel reservations for accuracy and cost guidelines, and adjusts as needed for changes, cancellations, and final ticketing.
  • Interacts with internal departments and customers as necessary for coordination of air reservations.
  • Assists with interrupted services in instances of trip delay, weather, and delayed ship.
  • Oversees air deviations including requests for specific airlines, flights, and dates.
  • Assists with corporate and crew booking and ticketing when necessary.
  • Generates air tickets.
  • Researches and resolves debit memo issues.
  • Oversees ticket refunds and lost ticket applications.
  • Assists with training co-workers.
  • Assists with other duties assigned by Supervisor, Director or Vice President.

Other skills and abilities:

  • Excellent organizational, leadership, interpersonal communication and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients and customers.

Other qualifications:

  • Able to work a flexible schedule including weekends.
  • At least two years experience preferred.
  • Knowledge of world geography.
  • Familiar with airline policies and procedures.
  • Knowledge of CRS, Printers, Basic understanding of ARC / International Association of Travel Agents Network (IATAN).

Specialized Equipment:

  • CRS and I/I printer functions.
Please send your resume to jobs@amawaterways.com.
  • Department: Operations
  • Reports to: Fulfillment Supervisor
  • Location: Head Office (Calabasas, CA, USA)

Position Summary

This position is primarily responsible for ensuring the timely and accurate delivery of client/agency documents and promotional items. The Fulfillment Specialist is also responsible for performing a variety of tasks in the fulfillment operations including but not limited to box making, labeling, picking/packing documents, receiving, shipping, maintaining an accurate inventory, and meet or exceed productivity by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Maintains quality standards as required by the management team.
  • Meets productivity requirements as required.
  • Enters inventory transactions into inventory database.
  • Performs labeling, packing, shipping customer documents according to specifications and schedule.
  • Uses computer programs designed to support various warehouse functions (receiving, shipping, etc.).
  • Supplies inventories, and assist with looking into discrepancies and taking corrective action.
  • Ensures all shipping materials are well stocked and available when needed.
  • Meets deadlines, prioritizes workloads, maintains a strong attention to detail, and works independently in a fast-paced and rapidly changing environment.
  • Attends daily (or weekly) production meeting as requested.
  • Checks initial input for accuracy and requests additional information.
  • Helps to obtain best possible delivery dates for mailed items.
  • Interacts closely with the Operations Team regarding final documentation and inventory.
  • Is proactive and self-directed in all order fulfillment functions.
  • Demonstrates sound judgment in resolving fulfillment issues.
  • Submits a daily Time Sheet detailing work execution.
  • Enters, manages, and reconciles transaction data and contracts in customer relations (CRM), accounting, inventory and trading systems.
  • Manages paper and electronic filing of key customer and supplier documentation.
  • Assists with generation of periodic reports and analysis.
  • Maintains strict control of business process and ensure compliance with relevant requirements, including preparation for annual audits.
  • Seeks method to enhance internal operations, facilitate communication and add value within the scope of responsibilities and related functions.
  • Provides consistent, high quality service in support of customer, vendor and partner relationships.
  • Performs other duties as assigned.

Other skills, abilities, qualifications, and minimum requirements:

  • Excellent organizational, leadership, interpersonal communication and computer skills
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients and customers.

Other Qualifications:

  • Able to work a flexible schedule to include weekends.
  • At least one (1) year of experience required.
  • Data entry and ability to do basic keyboard entry and mathematics.
  • Able to adapt to changes such as new work standards and new technology platforms.
  • May require some travel on an as needed basis.
Please send your resume to jobs@amawaterways.com.
  • Department: Operations
  • Reports to: Vice President, Operations
  • Location: Head Office (Calabasas, CA, USA)

Position Summary

This position is primarily responsible for coordinating and overseeing the successful operation of one or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff and internally with group and sales agents by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Work to a set Calendar of tasks for day to day operations.
  • Maintains hotel blocks, releases and requests space, including extra nights and upgrades.
  • Run reports.
  • Creates accurate manifests to convey appropriate cruise information and sends to necessary suppliers, utilizing the reservation system.
  • Confirms services with ground suppliers through monthly updating of passenger numbers.
  • Maintains costing sheets per departure for costing control.
  • Generates, compiles, packages and sends customer final documents.
  • Works with the Group Department to ensure all groups run smoothly.
  • Coordinates any requests for custom services, in a timely manner and quote pricing to the end-user.
  • Answers operations questions from Group and FIT Departments.
  • Works with the Air Department to ensure air tickets are issued in time and accurately.
  • Negotiates with suppliers for contracted and custom services.

Expected Standards:

  • Quality control through the accurate reporting of data to suppliers – either confirming services and passenger numbers or through accurate information on manifests and emails.
  • Control costs through managing confirmed services.

Other skills, abilities, qualifications, and minimum requirements:

  • Excellent organizational, leadership, interpersonal communication and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

  • Operations (cruise) experience required.
  • Knowledge of geography is helpful.
  • At least one (1) year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advanced spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
  • Exceptionally strong leadership and management capabilities.
Please send your resume to jobs@amawaterways.com.

Required Qualifications:

  • Experience in leading large tour groups
  • Extensive travel experience within Europe
  • Dynamic, patient, warm personality and positive outlook
  • Team-player
  • Knowledge of European history, architecture, and cultures
  • Fluency in English, basic knowledge of French is a plus
  • Fluency in Spanish or Portuguese
  • Ability to work in a high-paced environment
  • Excellent communication and public speaking skills
Please send your application in English to HRBasel@AmaWaterways.com.

The main task of our docks and locks specialist consists of obtaining new river docking locations through construction of new docks or purchase of existing docks. Other tasks will be assigned.

Required Qualifications:

  • Extensive knowledge of European river cruise ports and destinations
  • Ability to travel as necessary throughout Europe as required
  • Proven experience in the nautical field of river cruising
  • Fluency in English and German oral and writing, French is a plus
  • Excellent organizational, interpersonal communication and computer skills
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines
  • Must be able to work independently and productively with minimum supervision
  • Ability to work with commitment in a team environment
Please send your application in English to HRBasel@AmaWaterways.com.

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