Employment Opportunities

Are you seeking a position with an organization that truly acts in accordance with its values and demonstrates them each day through personal commitment and leadership? At AmaWaterways, our values drive how we work and why we achieve so much together.

USA AVAILABLE POSITION:

EUROPE AVAILABLE POSITION:

  • Department: Marketing
  • Reports to: Vice President, Marketing

Position Summary

This position is primarily responsible for coordinating marketing and communications activities by performing the following duties.

Essential duties and responsibilities:

  • Assists with implementing social media and communication campaigns to align with marketing strategies.
  • Helps schedule and coordinate a monthly brainstorming meeting to plan for a monthly social media, editorial, marketing and blog calendar.
  • Provides engaging text, image and video content for social media accounts.
  • Responds to comments and customer queries in a timely manner.
  • Increases the number of followers we have on all channels by following and engaging with potential clients and candidates.
  • Participates and coordinates posts for monthly Twitter Chats (#TWChats, #TBINChat, etc.), estimated at twice per month.
  • Helps create a Pinterest Plan.
  • Creates plan for Cruise Critic responses.
  • Uses the company’s scheduling account to schedule posts for Facebook, Twitter and Instagram.
  • May take social media phone home to monitor bi-weekly.
  • Assists in sorting through tagged #amawaterways images, obtaining permission for (User Generated Content (UGC) usage and planning Instagram posts.
  • Monitors and reports on feedback via social media and websites like Cruise Critic.
  • Helps test social media advertisements and reports on findings.
  • Posts Press Releases to the Company LinkedIn Account and monitors owner’s LinkedIn profile (posting interesting articles weekly, accepting friend requests, engaging in conversation, etc.).
  • Assists with monthly Social Media Reporting.
  • Organizes and participates in events to build community and boosts brand awareness.
  • Coordinates with Marketing and Public Relations (PR) teams to ensure brand consistency.
  • Liaises with various departments to stay updated on new products and features.
  • Stays up-to-date with digital technology trends and present to marketing and sales teams with best practices recommendations.
  • Completes other ad hoc projects as needed

Accountability: Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Supervisory Responsibilities: This job has no supervisory responsibilities

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
  • Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunit

Interpersonal

  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership

  • Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
  • Leadership - Exhibits confidence in self and others; accepts feedback from others.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

  • Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
  • Cost Consciousness - Works within approved budget; conserves organizational resources.
  • Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
  • Strategic Thinking - Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Self-management

  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decisionmaking process; makes timely decisions.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

Business Related Contacts:

  • Sales and Marketing Departments, which will assist in creating materials and strategies for external accounts.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education And/or Experience: Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Contact Management Systems, Design Software, Development Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software

Other Qualifications:

  • Four-year degree in Marketing, Communications, or related field.
  • Minimum two years of experience in Marketing or related role.
  • Proficient in Microsoft Office.
  • Strong written and verbal communication skills.
  • Ability to prioritize and balance multiple projects simultaneously.
  • Excellent attention to detail.
  • Experience in developing content for public brand social media channels and website maintenance or content management system (CMS) a plus.
  • Customer Service experience is a plus.
  • Experience in InDesign and Adobe Acrobat is preferred.
  • Travel industry experience a plus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is continually required to sit; using hands to finger, handle or feel. The employee is occasionally required to stand; walk; reach with hands and arms; talk or hear.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job includes no special vision requirements.

Other Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to Michal Maguire at michal@amawaterways.com.

  • Department: Operations
  • Reports to: Operations Supervisor

Position Summary

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff and internally with group and sales agents by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

  • Work to a set Calendar of tasks for day to day operations.
  • Maintains hotel blocks, releases and requests space, including extra nights and upgrades.
  • Run reports.
  • Creates accurate manifests to convey appropriate cruise information and sends to necessary suppliers, utilizing the reservation system.
  • Confirms services with ground suppliers through monthly updating of passenger numbers.
  • Maintains costing sheets per departure for costing control.
  • Generates, compiles, packages and sends customer final documents.
  • Works with the Group Department to ensure all groups run smoothly.
  • Coordinates any requests for custom services, in a timely manner and quote pricing to the end-user.
  • Answers operations questions from the Reservations (Group and FIT) department.
  • Works with the Air Department to ensure air tickets are issued in time and accurately.
  • Negotiates with suppliers for contracted and custom services.
  • Validates online tour selection menu for each cruise.

Expected Standards:

  • Quality control through the accurate reporting of data to suppliers – either confirming services and passenger numbers or through accurate information on manifests and emails.
  • Control costs through managing confirmed services.

Other skills, abilities, qualifications:

  • Excellent organizational, leadership, interpersonal communication and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients, and customers.
  • Operations experience required.
  • Knowledge of geography is helpful.
  • At least one year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advanced spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishments.
  • Exceptionally strong leadership and management capabilities.
  • May require some travel on an as needed basis.

To apply please click this link https://www.ondemandassessment.com/link/index/JB-TH81E7IMI?u=136045. You will be asked to provide your name and contact email address and to upload your resume. As part of the application process, you will also have to complete two online tests, a Cognitive Aptitude Test and an Employee Personality Profile.

  • Department: Marketing
  • Reports to: Director, Integrated Marketing
  • Effective Date: January 11, 2022

Position Summary

This position is primarily responsible for overseeing our integrated consumer and advisor marketing for email to our past guests, prospective guests and travel advisors. This includes but is not limited to, developing each touchpoint and communication an advisor might receive from seeking and acquiring new advisors, developing their education about AmaWaterways and how they can sell our river cruises as well as continuously engaging with them and developing their loyalty to our brand. Utilizing our email chanel, the ideal candidate would be passionate about creating meaningful relationships, through marketing, with the travel advisor community and our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

  • Develops and enhances the email lifecycles for advisor and guests through the utilization of targeting, segmentation, testing and reviewing trends to enhance our valuable email channel.
  • Oversees each communication touch point, ensuring to monitor results for cadence, frequency, engagement – both for planned and triggered campaigns.
  • Defines and implements a more personalized email experience for our travel advisors, past guests and prospective guests.
  • Works with other team members on triggered and ad-hoc campaigns that will nurture, inform, engage and reactivate our database.
  • Manages email and direct mail calendars, ensuring to monitor results for cadence, frequency, engagement – both for planned and triggered campaigns.
  • Leverages Customer Relationship Management (CRM) tools to cross-sell, up-sell, increase loyalty, and retention.
  • Works with other team members on lifecycle triggered and ad-hoc campaigns that will nurture, inform, and engage pre-cruise, retain, and reactive our guests and advisors.
  • Introduces new omni-channel CRM programs to increase lead acquisition, improve satisfaction rating, and drive more repeat guests.
  • Works closely with Information Technology (IT), Reservations, Sales, and Trade Marketing teams to ensure our technologies enable us to support new customer-centric programs, trade personalization and retention.
  • Makes data-focused recommendations, celebrate successes, and learn from mistakes – including applying lessons learned, sharing trends, analysis, test results throughout the company.
  • Communicates regular project updates to stakeholders and ensures impact is understood.
  • Provides informed feedback to internal requests while maintaining positive relationships.
  • Works with integrated team to ensure ongoing editorial calendar/maintenance process for content is in place.
  • Works with analytics team to ensure tracking process is in place to monitor success metrics and progress.
  • Serves as project lead from start to finish, develops and tracks project plans with competency, leads input for all projects tasks and milestones from concept and design to production, quality assurance (QA), deployment, and launch.
  • Works with Consumer team to ensure cohesive messaging and looks for efficiencies in campaign executions.

ACCOUNTABILITY: Carries out responsibilities in accordance with the organization’s policies and applicable laws.

SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Manages direct reports and ensures their growth and development.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
  • Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership

  • Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
  • Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
  • Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
  • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
  • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

  • Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
  • Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
  • Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
  • Strategic Thinking - Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Self-management

  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

BUSINESS RELATED CONTACTS:

  • Internal departments

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of and be proficient in: Contact Management Systems, Database Software, Design Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software.

OTHER QUALIFICATIONS:

  • At least five years of experience in a similar role with proven success.
  • Solid understanding of digital marketing, email standards, best practices.
  • Strong knowledge of the technical aspects of the email channel and its capabilities.
  • Recognized success in the development of digital campaigns, both as stand-alone marketing programs or as part of integrated marketing programs that drive greater brand awareness, engagement, and traffic to our website.
  • Exhibits high degree of pro-active analysis of customer behavior to influence changes on the site.
  • Understands complex digital ecosystems and best practices.
  • Hands-on experience with Asana, Marketing Cloud software a plus.
  • Experience in managing agency relationships and defining agency scope or work, budget, and timelines.
  • Ability to manage multiple projects at once with a sense of urgency required to work in a deadline driven environment.
  • Diligent, flexible, resourceful, independent worker with strong work ethic.
  • Strong communicator capable of delivering concise messages to various audiences.
  • Positive attitude, team player with professional demeanor.
  • Ability to own projects from concept to completion.
  • Proficient in Microsoft Office, specifically Excel and PowerPoint.
  • Keen proofreading skills.
  • Ability to communicate effectively both verbal and written.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to walk; stoop, kneel, crouch or crawl. The employee is frequently required to stand; reach with hands and arms. The employee is continually required to sit; use hands to finger, handle or feel; talk or hear.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job includes close vision, color vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to Michal Maguire at michal@amawaterways.com.

  • Department: Sales
  • Reports to: Manager, Sales Engagement & Data

Position Summary

This position is primarily responsible for assisting in the communication and engagement with our Trade Partners, by utilizing various tools, resources and technology, including various virtual platforms by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

  • Works closely with our Field Sales, Strategic Partner Networks, and National Accounts to ensure they are exceeding their goals at the lowest possible cost of sale and assists on various trade sales related tasks.
  • Works closely with Sales and Marketing in the creation of various PowerPoint presentations.
  • Maintains calendar of events and activities, including virtual and in person.
  • Maintains log of calendar of activities and events not limited to Conferences, Trade Shows, Webinars, and Sales Calls.
  • Assists in scheduling and coordinating Seminars on the Rivers and familiarization (FAM) trips when applicable.
  • Communicates with Reservation Support for agency updates for Primary Contact List.
  • Helps collect and facilitate Secondary Phone Field information for Reservation Support and System Data Team.
  • Attends and contributes to weekly Sales meeting.
  • Collaborates with various departments including Accounting, Operations, and Sales for reporting.
  • Assists in updating Sales Agreement contracts, collects signatures, and files on company server.
  • Assists with travel agency co-op marketing programs, including collaborating with marketing, group, and promotions team to ensure co-op advertisements and flyers meet all brand objectives.
  • Logs approved invoices on Invoice Tracker and forwards to Accounting for processing.
  • Assists other department on special projects as needed.
  • Embraces and engages in AmaCore Values.
  • Familiarizes and understands basic AmaWaterways products in Europe, Asia, and Africa, including a basic understanding of geography in those key areas.
  • Works closely with other departments to ensure tasks are completed as assigned.
  • Works with Business Development Managers (BDMs) to ensure current agency agreements and marketing plans are fully executed.
  • Monitors websites to ensure proper placement and content in line with our brand guidelines.
  • Ensures proper collateral and material are ordered in a timely fashion to avoid last minute rush orders.
  • Monitors Lead Conversion Results by partner.
  • Logs and manages BDM tool kit adhering to approved budget.
  • Executes and delivers projects assigned by management.
  • Communicates regularly with Manager, Director, and Vice President of the department.

ACCOUNTABILITY: Carries out responsibilities in accordance with the organization's policies

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical - Collects and researches data; uses intuition and experience to complement data.
  • Design - Uses feedback to modify designs; applies design principles; demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Project Management - Coordinates projects; completes projects on time and budget.
  • Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills.

Interpersonal

  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.

Leadership

  • Visionary Leadership - Displays passion and optimism; provides vision and inspiration to peers.
  • Leadership - Exhibits confidence in self and others; accepts feedback from others.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

  • Business Acument - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
  • Cost consciousness - Works within approved budget; conserves organizational resources.
  • Diversity - Shows respect and sensitivity for cultural differences.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Self-management

  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets others’ attention.

BUSINESS RELATED CONTACTS:

  • Business Development Managers
  • Department Manager
  • Management Team
  • Reservations Department
  • Marketing Department
  • Operations Department
  • Accounting Department
  • Air Department

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of and be proficient in: Contact Management Systems, Database Software, Design Software, Internet Software, Project Management Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, In-house Reservation Software, Customer Retention Management Software.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; talk or hear.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job includes no special vision requirements.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to jobs@amawaterways.com.

Whether on the French Rivers such as Seine or Bordeaux Estuary, the Rhine from Amsterdam to Basel, the lovely Moselle River or the Danube through Germany, Austria, Slovakia, Hungary, Serbia, Croatia, Romania and Bulgaria the Amawaterways Boutique vessels, designed for well-being and relaxation, offers its guests customised service and personal hospitality at the highest level. Be a part of it!

For the fleet of Amawaterways we require Wellness Host who makes every day on the River a fascinating and active experience and which considers the title “premium“ to refer to its own performance.

The language on board with the passengers is English. Therefore, an excellent knowledge of English language is compulsory.

Requested QUALIFICATION and FEATURES

  • organizational skills
  • Good manners, kindness and cordiality
  • Responsibility
  • Team spirit and resilience
  • flexibility and willingness to learn
  • communicative, positive and motivating
  • strong service orientation and warm hosts

Qualified Personal Trainer or Group Exercise Instructor certificate/studies is essential!

Basic anatomical knowledge

Extended and every year refreshed First Aid is mandatory

Work Description and Primary Responsibilities:

  • Offer a minimum of 4 Sessions (30-45min) but up to 7 per day.
    Base Classes which should be offered by Everyone:Morning stretches, Active Walks, Core Strengthening, Resistance Bands, One on One (if there is a demand)
  • One educational talk/lecture
    As well as the Introduction talk for the program at the beginning of the cruise
  • Responsible for the cleaning of the Gym Area
  • Help with the Bike Setup and assisting in being a Backup Guide on the Tours
  • Hospitality desk hours

Are you a European passport holder and interested in becoming part of the AmaWaterways family? Please send your application to selina@amawaterways.com.

Our highly trained, professional Cruise Managers are selected for their knowledge and expertise and are with our guests from the moment they begin their river cruise and land vacation until they board their transfer for home. The smooth operations entail the below tasks.

Essential duties and responsibilities include the following. Other duties may be assigned

  • Executes the agreed and scheduled itinerary and program.
  • Coordinates all daily activities both on and off the ship.
  • Manages port talks, announcements, and presentations.
  • Confirms and adjusts services with suppliers and entertainers.
  • Edits onboard program “Daily Cruiser”.
  • Performs quality control onboard and ashore.
  • Manages guest relations.
  • Oversees crisis management during high and low water, traffic, delays, and other various emergencies.

Profile/Requirements

  • Extensive knowledge of European river cruise ports and destinations desired.
  • Work experience as Cruise Manager, Tour Guide/Tour Manager or similar field.
  • Experience in leading large tour groups.
  • Excellent writing, communication, and public speaking skills in English, other languages are a plus.
  • Ability and willingness to travel and to work on a flexible schedule.
  • Ability to take decisions autonomously at short notice and take responsibility.
  • High willingness to learn and be open for changes in areas of responsibility to be able to keep up with the dynamic environment of river cruising.
  • Dynamic, patient, warm personality and team player with a positive outlook.
  • Knowledge of European history, architecture, and cultures.

Do you live in Europe and are interested in becoming part of the AmaWaterways family? Please send your application to HRBasel@AmaWaterways.com.

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, Cruise Managers, Ships and other European Staff and internally with the Los Angeles Office by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following

  • Work to a set Calendar of tasks for day-to-day operations.
  • Run reports.
  • Validates accuracy of cruise manifests, and convey appropriate changes to necessary suppliers, and Operations Team in Los Angeles.
  • Ensures Cruise Managers confirm services with ground suppliers in the appropriate amount of time, to ensure cost control through managing said confirmed services.
  • Maintains accurate guest counts by shore excursion and cruise departure for costing control.
  • Works with the Los Angeles Operations Team members to ensure all departures run smoothly.
  • Helps coordinate the delivery of any custom services, requested by groups/charters.
  • Helps answers operations questions from the Sales, Marketing and Reservations (Group and FIT) departments.
  • Works with the Air Department when necessary to ensure new or changed air tickets are issued in time and accurately.
  • Validates accuracy of guest edocuments and works to help amend corrections required within the reservation system.
  • Emergency management in case of any disruptions of the cruise itineraries.
  • Emergency phone duties.
  • Quality control of all onboard services
  • Quality control of all shore excursions, transfers, hotels and the suppliers that provide those services

Expected Standards:

  • Quality control through the accurate monitoring and reporting of data to suppliers – either confirming services and passenger numbers or through accurate information on manifests and emails.
  • Managing of itineraries in emergency situations.

Other skills, abilities, qualifications:

  • Excellent organizational, leadership, interpersonal communication and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients, and customers.
  • Operations experience required.
  • Extensive knowledge of European river cruise ports and destinations desired.
  • At least one year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advanced spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishments.
  • Exceptionally strong leadership and management capabilities.
  • Ability and willingness to travel, work on a flexible schedule including weekends, as well as being able to quickly adapt to new situations.

To apply please click this link https://www.ondemandassessment.com/link/index/JB-G5G00HOI9?u=136045. You will be asked to provide your name and contact email address and to upload your resume. As part of the application process, you will also have to complete two online tests, a Cognitive Aptitude Test and an Employee Personality Profile.

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