Employment Opportunities

Are you seeking a position with an organization that truly acts in accordance with its values and demonstrates them each day through personal commitment and leadership? At AmaWaterways, our values drive how we work and why we achieve so much together.

USA AVAILABLE POSITION:

EUROPE AVAILABLE POSITION:

  • Department: Sales
  • Reports to: Director, Sales

Summary:

This position is primarily responsible for maintaining and servicing current customers and securing new customers for the company, by creating and maintaining good customer relations. This role is also responsible for providing customers with industry knowledge, counseling, marketing, and selling of company products by performing the following duties

Essential Duties And Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

  • Generates sales from retail agencies, travel advisors, wholesalers, and others, generating both FIT, Group, Part Charter, and Charter business in the assigned territory.
  • Develops strong relationships with travel agencies throughout the assigned region.
  • Develops new business opportunities, maintains, and enhances relationships with all new and existing customers assigned.
  • Achieves established revenue goals within budget.
  • Oversees all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations and trade shows focused on current and prospective travel agents, consortia, and group contracts, and tour organizers.
  • Delivers timely customer service to all product inquiries, collateral, and co-op requests.
  • Initiates activities to motivate travel agents to sell AmaWaterways products.
  • Gives, receives, and analyzes information, formulates work plans, and prepares written materials, and articulates goals, and action plans.
  • Exhibits strong negotiation skills.
  • Counsels and sells all appropriate company programs, products, and services to assigned customer base.
  • Communicates with management as required or needed.
  • Strives to attain all goals and objectives as outlined by Director.
  • Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company.
  • Markets new programs, and instructs customers on industry or company changes, as well as training of new products.
  • Provides management with field knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings.
  • Performs other duties as requested.

Accountability: Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual:

  • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
  • Design - Generates creative solutions; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal:

  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership:

  • Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
  • Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
  • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization:

  • Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
  • Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
  • Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
  • Strategic Thinking - Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Self-management:

  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decisionmaking process; makes timely decisions.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets others’ attention.

Business Related Contacts:

  • Internal departments
  • Retail agencies, travel advisors, wholesalers

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: Fifth year college or university program certificate, or two to four years of related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportion to practical situations.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Contact Management Systems, Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software.

Certificates, Licenses, Registrations:

  • Valid driver license and acceptable motor vehicle record.

Other Skills, Abilities, Qualifications:

  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes and resolves routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
  • Excellent presentation skills and public speaking skills.
  • Demonstrated ability to forecast sales.
  • Must understand and follow implicit instructions and react favorably in all work situations.
  • Must be adaptable and flexible in dealing with a variety of personalities, is frequently called upon to handle difficult situations.
  • Must be able to handle conflict and represent company in a professional manner.
  • May require some travel on an as needed basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is continually required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee is frequently required to sit; stoop, kneel, crouch, or crawl.

The employee must continually lift and/or move up to 10 pounds. The employee must frequently lift and/or move up to 25 pounds. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job includes close vision, color vision, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to angie@amawaterways.com.

  • Department: Marketing
  • Reports to: Senior Director, Integrated Marketing

Position Summary

This position is primarily responsible for coordinating marketing activities by performing the following duties.

Essential Duties And Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

  • Assists in the development and execution of marketing and sales materials including updating design templates, content collaboration, and proofreading.
  • Assists with email campaign testing, project management, and proofreading.
  • Supports direct mail project management, change, and update communication, asset management.
  • Collaborates with internal Sales Team and travel agencies to execute requests for images, videos, promotional offers, and other marketing related content.
  • Liaises between Field Sales, National Accounts, and Marketing to ensure all Sales requests are fulfilled in a timely manner with the highest level of execution.
  • Assists with developing PowerPoint presentations for marketing and sales purposes including managing of Global Template.
  • Traffics various marketing projects including ad requests, print production, and shipping logistics.
  • Maintains inventory of all marketing materials across multiple warehouses; ensures materials are up to date with adequate inventory.
  • Coordinates daily fulfillment requests for tradeshows and other events including virtual; reviews shipping cost and ensures materials arrive by set deadline.
  • Sources print, promotional materials, and mailing proposals for various projects; presents pricing options.
  • Maintains print and mailing reports; files sample for each project.
  • Assembles marketing and sales kits.
  • Researches, analyzes, and monitors competitive activity.
  • Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.
  • Continuously develops and maintains product knowledge.
  • Assists in developing promotional offers, monitors product inventory, ensures offers are communicated through the proper channels and analyzes results.
  • Assists in the development and execution of marketing programs including maintenance of Marketing and Sales advertising, calendar, emails, promotions, content collaboration, proofreading, trafficking production, and file delivery and/or printing.
  • Quality checks flyers, emails, and other marketing collaterals.
  • Ensures compliance at all times with Controlling the Assault of Non-Solicited Pornography And Marketing Act (CAN-SPAM), General Data Protection Regulation (GDPR), Canadian anti-spam legislation (CASL), and Children’s Online Privacy Protection Act (COPPA) laws.
  • Completes other ad hoc projects as needed.

Accountability: Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
  • Design - Demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership

  • Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
  • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

  • Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
  • Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
  • Diversity - Shows respect and sensitivity for cultural differences.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
  • Strategic Thinking - Understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Self-management

  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decisionmaking process; makes timely decisions.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

Business Related Contacts:

  • Internal departments and travel agents.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Contact Management Systems, Database Software, Design Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software.

Other Qualifications:

  • Four-year degree in Marketing or related field.
  • Marketing experience and knowledge a plus.
  • Strong written and verbal communication skills.
  • Proficient in Adobe InDesign.
  • Proficiency in other Adobe Creative Suite applications a plus.
  • Proficient in Microsoft Office, specifically Excel and PowerPoint.
  • Excellent attention to detail and can multi-task in a fast-paced environment
  • Experience in working with fulfillment centers and knowledge of shipping – United Parcel Service (UPS), Unites States Postal Service (USPS), etc.
  • Must be able to package shipments and lift heavy cartons.
  • Knowledge of print production a plus.
  • Sales support experience a plus.
  • Travel industry a plus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to walk; stoop, kneel, crouch, or crawl. The employee is frequently required to stand; reach with hands and arms. The employee is continually required to sit; use hands to finger, handle, or feel; talk or hear.

The employee must frequently lift and/or move up to 10 pounds. The employee must occasionally lift and/or move up to 45 pounds.

Specific vision abilities required by this job includes close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to michal@amawaterways.com.

  • Department: Sales – National Accounts
  • Reports to: Director, National Accounts

Position Summary

This position is primarily responsible for coordinating Marketing and Sales activities with external accounts, to ensure they are exceeding their goals at the lowest possible cost of sale, by performing the following duties.

Essential Duties And Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

  • Manages partnerships and relationships with third parties, such as national accounts and travel agencies.
  • Works closely with National Accounts Team to support plans to increase revenue and market share with established national and key accounts.
  • Maintains log and calendar of activities and events not limited to Conferences, Trade Shows, Webinars, and Calls to ensure proper coverage.
  • Ensures proper collateral is ordered and shipped in a timely fashion to support all of our activities throughout the year.
  • Provides content (copy, images, etc.) for and review of marketing collateral, such as direct mail, e-blasts, and flyers.
  • Liaises with external account contacts and internal Marketing and Sales to develop marketing/communication materials.
  • Ensures accuracy and optimization of third-party marketing materials.
  • Develops product and destination knowledge in an independent fashion.
  • Develops and maintains content for external account websites and online forums.
  • Works closely with Sales and Marketing to develop PowerPoint presentations.

Accountability: Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
  • Design – Uses feedback to modify designs; applies design principles; demonstrates attention to detail.
  •  Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

  • Customer Service - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership

  • Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
  • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

  • Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
  • Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
  • Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
  • Strategic Thinking - Understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Self-management

  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision- making process; makes timely decisions.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

Business Related Contacts:

  • Sales and Marketing Departments, which will assist in creating materials and strategies for external accounts.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Contact Management Systems, Database Software, Internet Software, Project Management Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is continually required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms.

The employee must frequently lift and/or move up to 10 pounds. The employee must occasionally lift and/or move up to 45 pounds.

Specific vision abilities required by this job includes close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to jazzminedouse@amawaterways.com.

  • Department: Reservations
  • Reports to:Vice President, Reservations

Position Summary

This position is primarily responsible for selling the company’s Product to Travel Agencies and direct guests, providing telephone customer support services by performing the following duties.

Essential duties and responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

  • Exceeds travel partner and guest expectations through the completion of all reservation and sales related processes as listed.
  • Handles inbound sales lead calls to convert calls into sales.
  • Emphasizes salable features, quotes prices, and payment terms.
  • Takes payments accurately.
  • Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
  • Answers questions and recommends corrective services to address customer complaints.
  • Overcomes technical and business objections of prospective customers.
  • Builds and maintains customer relationships.
  • Oversees quality control of bookings to maintain integrity of product.
  • Handles high call volume, navigates system software, and utilizes Outlook.
  • Books cruises, generates invoices and follows up with travel agents and/or direct guests.
  • Develops and nurtures relationships with travel agencies and/or direct clients.
  • Updates and maintains the reservation data base and verifies client information and makes necessary corrections to new and existing bookings.
  • Requests air quotes through in-house air department.
  • Quotes prices and payment terms.

Accountability: Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include efficient and timely response to each travel agent and guest call, accurate recording of information and order taking.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well independently and in group problem solving situations; uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership

  • Leadership - Accepts feedback from others.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

  • Business Acumen - Understands business implications of decisions; displays orientation to profitability.
  • Cost Consciousness - Contributes to profits and revenue; conserves organizational resources.
  • Diversity - Shows respect and sensitivity for cultural differences.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Self-management

  • Judgment - Exhibits sound and accurate judgment.
  • Motivation - Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.

Self-management

  • Operations Coordinators - Coordination and planning of specific client requests - ongoing/ often daily
  • Air Department - obtaining air schedule - daily
  • Accounting - Handles all Payments/Credit processing.
  • Information Technology (IT) Department– reporting reservation system errors - as required and escalating when not resolved in a timely fashion
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety And Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.

Business Related Contacts:

  • Operations Coordinators - Coordination and planning of specific client requests -ongoing/ often daily
  • Air Department - obtaining air schedule - daily
  • Accounting - Handles all Payments/Credit processing.
  • Information Technology (IT) Department– reporting reservation system errors - as required and escalating when not resolved in a timely fashion

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: High School Diploma or equivalent; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence in a professional manner while demonstrating business ethic and customer service. Ability to speak clearly and effectively via telephone, in person and before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, by adding, subtracting, multiplying and dividing.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge and application of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation Software (PowerPoint), and Reservation Software.

Other Skills And Abilities:

  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

  • Able to work a flexible schedule to include weekends.
  • Good knowledge, preferably through personal experience, of world geography, foreign countries.
  • At least three (3) years of sales and/or customer service experience or a combination of both.
  • Requires a result-oriented sales professional with strong closing skills.
  • Requires domestic and international travel on an as needed basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to johntellez@amawaterways.com.

Whether on the French Rivers such as Seine or Bordeaux Estuary, the Rhine from Amsterdam to Basel, the lovely Moselle River or the Danube through Germany, Austria, Slovakia, Hungary, Serbia, Croatia, Romania and Bulgaria the Amawaterways Boutique vessels, designed for well-being and relaxation, offers its guests customised service and personal hospitality at the highest level. Be a part of it!

For the fleet of Amawaterways we require Wellness Host who makes every day on the River a fascinating and active experience and which considers the title “premium“ to refer to its own performance.

The language on board with the passengers is English. Therefore, an excellent knowledge of English language is compulsory.

Requested QUALIFICATION and FEATURES

  • organizational skills
  • Good manners, kindness and cordiality
  • Responsibility
  • Team spirit and resilience
  • flexibility and willingness to learn
  • communicative, positive and motivating
  • strong service orientation and warm hosts

Qualified Personal Trainer or Group Exercise Instructor certificate/studies is essential!

Basic anatomical knowledge

Extended and every year refreshed First Aid is mandatory

Work Description and Primary Responsibilities:

  • Offer a minimum of 4 Sessions (30-45min) but up to 7 per day.
    Base Classes which should be offered by Everyone:Morning stretches, Active Walks, Core Strengthening, Resistance Bands, One on One (if there is a demand)
  • One educational talk/lecture
    As well as the Introduction talk for the program at the beginning of the cruise
  • Responsible for the cleaning of the Gym Area
  • Help with the Bike Setup and assisting in being a Backup Guide on the Tours
  • Hospitality desk hours

Are you a European passport holder and interested in becoming part of the AmaWaterways family? Please send your application to selina@amawaterways.com.

Our highly trained, professional Cruise Managers are selected for their knowledge and expertise and are with our guests from the moment they begin their river cruise and land vacation until they board their transfer for home. The smooth operations entail the below tasks.

Essential duties and responsibilities include the following. Other duties may be assigned

  • Executes the agreed and scheduled itinerary and program.
  • Coordinates all daily activities both on and off the ship.
  • Manages port talks, announcements, and presentations.
  • Confirms and adjusts services with suppliers and entertainers.
  • Edits onboard program “Daily Cruiser”.
  • Performs quality control onboard and ashore.
  • Manages guest relations.
  • Oversees crisis management during high and low water, traffic, delays, and other various emergencies.

Profile/Requirements

  • Extensive knowledge of European river cruise ports and destinations desired.
  • Work experience as Cruise Manager, Tour Guide/Tour Manager or similar field.
  • Experience in leading large tour groups.
  • Excellent writing, communication, and public speaking skills in English, other languages are a plus.
  • Ability and willingness to travel and to work on a flexible schedule.
  • Ability to take decisions autonomously at short notice and take responsibility.
  • High willingness to learn and be open for changes in areas of responsibility to be able to keep up with the dynamic environment of river cruising.
  • Dynamic, patient, warm personality and team player with a positive outlook.
  • Knowledge of European history, architecture, and cultures.

Do you live in Europe and are interested in becoming part of the AmaWaterways family? Please send your application to HRBasel@AmaWaterways.com.

Position In:Basel European Office – Basel Switzerland

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, Cruise Managers, Ships and other European Staff and internally with the Los Angeles Office by performing the following duties. This position is based in Basel Switzerland, working in the Basel Office. You must have the legal right to live and work in Switzerland.

Essential duties and responsibilities include, but are not limited to the following

  • Work to a set Calendar of tasks for day-to-day operations.
  • Run reports.
  • Validates accuracy of cruise manifests, and convey appropriate changes to necessary suppliers, and Operations Team in Los Angeles.
  • Ensures Cruise Managers confirm services with ground suppliers in the appropriate amount of time, to ensure cost control through managing said confirmed services.
  • Maintains accurate guest counts by shore excursion and cruise departure for costing control.
  • Works with the Los Angeles Operations Team members to ensure all departures run smoothly.
  • Helps coordinate the delivery of any custom services, requested by groups/charters.
  • Helps answers operations questions from the Sales, Marketing and Reservations (Group and FIT) departments.
  • Works with the Air Department when necessary to ensure new or changed air tickets are issued in time and accurately.
  • Validates accuracy of guest edocuments and works to help amend corrections required within the reservation system.
  • Emergency management in case of any disruptions of the cruise itineraries.
  • Emergency phone duties.
  • Quality control of all onboard services
  • Quality control of all shore excursions, transfers, hotels and the suppliers that provide those services

Expected Standards:

  • Quality control through the accurate monitoring and reporting of data to suppliers – either confirming services and passenger numbers or through accurate information on manifests and emails.
  • Managing of itineraries in emergency situations.

Other skills, abilities, qualifications:

  • Excellent organizational, leadership, interpersonal communication and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients, and customers.
  • Operations experience required.
  • Extensive knowledge of European river cruise ports and destinations desired.
  • At least one year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advanced spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishments.
  • Exceptionally strong leadership and management capabilities.
  • Ability and willingness to travel, work on a flexible schedule including weekends, as well as being able to quickly adapt to new situations.

To apply please click this link https://www.ondemandassessment.com/link/index/JB-G5G00HOI9?u=136045. You will be asked to provide your name and contact email address and to upload your resume. As part of the application process, you will also have to complete two online tests, a Cognitive Aptitude Test and an Employee Personality Profile.

Important Transparency in Coverage Machine Readable File Information

Transparency in Coverage (TIC) regulations, effective July 1, 2022, require health insurers and group health plans to create machine readable files (MRFs) that contain the negotiated rates for in-network providers and allowed amounts derived from historical claims for out-of-network providers and make those files publicly available. A machine readable file is a digital representation of data or information in a file that can be imported or read by a computer system for further processing without human intervention.

These files follow the Centers for Medicare & Medicaid Services (CMS) defined layout and are in the CMS approved format (JSON) and are not meant for a consumer-friendly search of rates, benefits, or cost sharing. These files will be published on anthem.com/ca and kp.org and will be updated on the first day of each month. Please refer to the member resources available through anthem.com/ca and kp.org for this information.

The links (https://www.anthem.com/ca/machine-readable-file/search; kp.org) will allow you to search for your files using your Employer Identification Number (EIN).
When using the search option, the page will display links to several files, including:

  • Applicable In-Network Negotiated Rate Files
  • Out-of-Network Allowed Amount Files
  • Out-of-Area Rates (applicable when members use providers in non-Anthem states.)

Anthem is committed to delivering on meaningful transparency efforts that help consumers make informed healthcare decisions and in supporting the Transparency in Coverage regulations, as outlined by the Tri-Agencies.
For more information, please visit our CAA/Transparency Resource Center.

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