Health and Safety Protocols

Health and Safety Protocols

Updated: November 4, 2022

Our commitment to the health and safety of our guests and crew remains of the utmost importance to us. We want to reassure you that we are working with global health authorities and local governments in the U.S. and around the world to follow all the most up-to-date health and safety protocols, some of which we have summarized for you below. Our experienced staff and crew have undergone special training and will be advised and guided by a Public Health Officer. As always, our crew will be on hand to take care of all the details so you can relax and enjoy your much-anticipated river cruise vacation.

Travelers are responsible for ensuring they meet the travel entry requirements of each country visited during the river cruise.

Please note: As new information becomes available, the Health and Safety Protocols below will be updated. Further details will be provided in your Electronic Travel Documents prior to departure.

For Our Guests

Whether you are a loyal past guest or are considering river cruising with us for the first time, we thank you for entrusting AmaWaterways with your future river cruise plans. Here are some of the measures we are taking to ensure our guests have a healthy and enjoyable river cruise:

Pre-Cruise

Prior to boarding, an online Health Questionnaire will be required. You will be asked to complete this form no later than 21 days prior to the beginning of your AmaWaterways purchased services. IMPORTANT NOTE: Online Cruise Check-in closes at 7 days prior to departure.

On Board

Masks remain a personal choice for guests who wish to continue to wear them.

Please note, there may be rare excursions, independent sightseeing and public transportation on shore, including on our motorcoaches, where N95/KN95/FFP2 masks may be required. This will be determined by local authorities. In the event they are required by local authorities, our onboard gift shops fleetwide will offer a limited supply for purchase. The latest mask requirements can be found on our Travel Entry Requirements page.

We will have ample hand sanitizers available throughout the ship and their frequent use is required by all guests and crew.

Our crew has implemented enhanced cleaning and disinfecting measures throughout the ship.

You will likely notice our crew cleaning public areas more frequently. Special attention will be paid to areas like staircases, public washrooms, armrests in the lounge and guardrails. We use hospital-grade disinfectants for continual surface cleaning in public areas. Additional deep cleaning will take place throughout the entire ship between each sailing. Your designated stateroom steward will clean your stateroom twice daily.

We use state-of-the-art fan coil air conditioning units; there is no recirculating of air among staterooms.

The air is always fresh and clean as all staterooms, fitness, massage and hair salon areas are equipped with state-of-the-art individual air handling units (AHU) plus fan coil air conditioning units that are located in the ceiling inside the staterooms above the entry area. The main public areas – lounge and restaurants – have their own high-quality air-fog system to continuously ensure cool air.

Our dining service will be compliant with current food and beverage safety recommendations.

Other regulations and protocols with regards to social distancing in restaurants and lounge areas may at times be implemented to ensure the health and safety of our guests on board.

Our biking and hiking tours provide wonderful opportunities to enjoy fresh air and exercise. Throughout Europe and Asia, we provide a variety of onboard wellness activities led by professionally trained Wellness Hosts. Whenever weather permits, these small-group classes will be held on our spacious open-air Sun Decks.

Masking requirements vary by country, regional and local health authorities and sites visited; please be prepared to bring your medical grade mask with you on all excursions. The latest mask requirements can be found on our Travel Entry Requirements page.

AmaWaterways’ ships are occasionally required to dock side by side with other river cruise ships while in certain ports, which requires guests from one ship to enter the other to go ashore. In these cases, guests from other ships will be required to pass over the open-air Sun Deck rather than through the interior of your ship. Our exterior handrails will also be sanitized on a high-frequency basis.

For Our Crew

Pre-Cruise

Crew must have certified medical clearance certificate plus undergo pre-boarding Covid-19 testing.

On Board

All our crew have participated in in-depth training on enhanced operating protocols led by our experienced corporate Designated Hygiene Officer in consultation with international and national health authorities. Each ship has their own Public Health Officer overseeing all aspects of health and sanitation for guests and crew.

Masks are a personal choice for Cruise Managers and crew members who wish to continue to wear them.

We are continuously monitoring the updates from global health authorities and local governments in the U.S. and around the world. These temporary conditions are subject to change or withdrawal at any time. Please contact us with any questions or see our Travel Advisory FAQ.

*Enhanced protocols are subject to change by local authorities and may vary in certain destinations.