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AmaWaterways Travel Protection with Allianz Travel Insurance

Your exclusive experience deserves the confidence of a trusted name in travel protection. That’s why we’ve partnered with Allianz Global Assistance to offer custom plans designed especially for AmaWaterways guests that can help you plan for the unexpected and enhance your overall experience.

Quick online claim services
If you’ve already purchased travel protection and need to file or check on a claim, you can do so quickly and easily online using the links below:

File a new claim or track an existing claim

Why protect your AmaWaterways Cruise?
Travel protection can give you flexibility and support when your journey doesn’t go quite as planned. From flight delays to sudden illness and much more, it can help you manage unforeseen events that may impact your trip—giving you peace of mind from the moment you book through your return journey home.

When can travel protection help?
Travel protection gives you financial benefits and professional support if a covered situation comes up before or during your travels, such as:

• Cancelling your trip after unexpectedly coming down with a covered illness
• Taking care of a traveling companion with a covered illness or injury
• Having to end your trip early due to a covered family emergency
• Dealing with a covered flight delay or cancellation
• Needing to buy personal items if your luggage is lost, damaged, stolen, or delayed
• Missing your cruise departure after a covered flight delay

For help with a medical emergency or travel obstacle during your trip, you can also contact the experts at Allianz Global Assistance 24/7/365.

Whether you’re planning your next AmaWaterways experience or you’ve recently booked one, protect your entire trip and worry less about the unexpected.

Benefits and services
To make unforeseen issues easier for you and your traveling companions, travel protection features benefits that can provide cash reimbursement, emergency care support, 24-hour assistance, and more.

Travel at ease with plan benefits and services like:

• Trip cancellation reimbursement
  Get cash back for your prepaid, non-refundable trip expenses if you must cancel your trip due to a covered reason.
• Trip interruption reimbursement
  Reimburses the unused, non-refundable portion of your trip expenses and the additional transportation costs required to continue your trip or return home if you need to interrupt your trip for a covered reason.
• Travel delay
  Compensates up to $300 per person, per day, for additional travel or lost prepaid expenses if your trip is delayed for five or more hours due to a covered reason.
• Baggage delay
  Reimburses the reasonable additional purchase of essential items during your trip if your baggage is delayed or misdirected by a travel supplier for the number of hours specified in your plan documents—just provide receipts for emergency purchases. Even better, you can opt to receive a $100 payment with no receipts required—just proof of the covered baggage delay.
• Baggage loss/damage
  Provides benefits for the loss, damage, or theft of baggage and personal items throughout your trip.
• Emergency medical and dental
  This primary benefit provides reimbursement for expenses incurred during your trip due to covered medical and dental emergencies
• Emergency medical transportation
  Provides benefits for the cost of medically necessary transportation to the nearest appropriate facility and can also provide benefits for the cost of your transportation back home following a covered illness or injury.
• Global doctor visits
  Offers access to convenient in-person or virtual medical consultations for unforeseen health issues that don’t require emergency care—like a stomach bug or sinus infection—in 80+ of the most popular international travel destinations*
• 24-hour assistance by phone
  A multilingual team of problem-solvers is always available to help with your medical and travel-related emergencies.

Free look period
If you’re not completely satisfied with your plan, you have 15 days (or more, depending on your state of residence) to request a refund, provided you haven’t started your trip or initiated a claim. Premiums are non-refundable after this period

For full plan details and disclosure, see below:

• If you are a resident of NY, view your plan here.
• If you are a resident of WA, view your plan here.
• All other U.S. residents, view your plan here.

Leaders in customer experience
Our travel protection partner, Allianz Global Assistance, is best known for providing an elevated experience at every point in your journey with a global network of 1.1 million medical care providers, an expert travel assistance team, and the Allyz® app1 for helpful travel safety features, on the go claim filing, and convenient scheduling of in-person or virtual medical consultations.

Download Allyz® from the App Store

Download Allyz® from Google Play

*USE OF THE AIR DOCTOR SERVICES IS NOT FOR MEDICAL EMERGENCIES. IF YOU HAVE, OR THINK YOU MAY HAVE, A MEDICAL EMERGENCY, CALL THE EMERGENCY NUMBER IN THE COUNTRY WHERE YOU ARE LOCATED. Air Doctor is a third party. When you go to Air Doctor’s website or use Air Doctor’s services, you are subject to Air Doctor’s terms of use, privacy policy, and Air Doctors’ other terms and conditions as provided by Air Doctor. Allianz Global Assistance and Air Doctor are not healthcare providers or medical organizations, and neither Allianz Global Assistance’s staff nor Air Doctor’s staff deliver professional medical services, provide medical advice, or provide medical diagnosis. Allianz Global Assistance is not responsible for any services, including medical services or advice where provided, provided by Air Doctor or the healthcare providers you may access through its network, or the processing of personal information by Air Doctor or such providers. Air Doctor and its affiliated healthcare providers may share your information with Allianz Global Assistance for the purpose of Allianz Global Assistance providing you with insurance and assistance services. Allianz Global Assistance will provide information about your insurance policy to Air Doctor to validate you have a policy in effect. However, this is not a guarantee of coverage. Subject to the terms of your policy, you may be responsible for costs not covered by your Allianz Global Assistance policy. To obtain a guarantee of coverage, or if you have questions about your coverage, call Allianz Global Assistance at +1 804-673-1173. Your Allianz Travel Insurance plan may provide direct billing benefits for up to three Air Doctor telehealth sessions per person per trip

iOS, iPhone and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google Inc. Allianz Global Assistance does not charge for this service. Message and data rates may apply from your mobile carrier. iOS, iPhone and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google Inc.

Terms, conditions and exclusions apply, including for pre-existing conditions. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance (AGA) or its affiliates. AGA compensates their suppliers or agencies for allowing AGA to market or offer products to customers of the supplier or agency Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

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For Canadian residents (excluding Quebec) traveling on an AmaWaterways river cruise, please contact your local travel protection provider for more details.

For all other residents outside of North America, including Quebec, Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, and American Samoa, please contact your local travel protection provider.