Employment Opportunities

Position Summary

This position is primarily responsible for securing the most cost-effective and convenient air travel arrangements for AmaWaterways’ programs. Key responsibilities include managing daily reports, verifying the accuracy of additional air charges on invoices, and maintaining timely communication with the Manager and Reservation staff.

Duties And Responsibilities:

• Secures air travel using airline block space or free sell, ensuring compliance with cost guidelines.
• Manages assigned sailings for airline schedule changes, bookings, and ticketing.
• Monitors air travel reservations for accuracy and adherence to cost guidelines, adjusts as needed for changes, cancellations, and final ticketing.
• Coordinates with internal departments and customers as necessary for the efficient handling of air reservations.
• Provides assistance during interrupted services such as trip delays, adverse weather conditions, and delayed ship arrivals.
• Oversees air deviations, handles requests for specific airlines, flights, and dates.
• Assists with corporate and crew booking and ticketing when necessary.
• Generates air ticket for confirmed reservations.
• Investigates and resolves debit memo issues related to air travel bookings.
• Manages ticket refunds and lost ticket applications in accordance with established procedures.
• Contributes to the training of co-workers in relevant processe

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Qualifications:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Reservation Software, Phone Software
• Other skills required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Strong conceptual thinking ability is considered a valuable asset.
  • Demonstrates excellent judgment, discretion, and the ability to manage multiple priorities concurrently, meet deadlines, and handles work-related stress effectively.
  • Displays a friendly, courteous, service-oriented, professional, outgoing, and customer service-focused attitude.
  • Maintains composure and professionalism in high-stress situations.
  • Detail-oriented with the ability to work effectively under pressure while meeting all applicable deadlines.
  • Capable of working independently and productively with minimal supervision.
  • Recognizes problems, identifies possible causes, and resolves routine issues.
  • Proficient in establishing and maintaining a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule, including weekends.
  • Preferably possesses at least two years of air reservation experience.
  • Knowledgeable in world geography.
  • Familiarity with airline policies and procedures
  • Proficient in the use of Carrier Reservations System (CRS), CRS printers, and a basic understanding of Airline Reporting Corporation (ARC) and/or International Association of Travel Agents Network (IATAN).
  • Competent in CRS and I/I printer functions.

Competencies:

• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Uses intuition and experience to complement data.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Accepts feedback from others.
• Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Completes projects on time and budget.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking - Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Provides vision and inspiration to peers and subordinates.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs;

Physical Demands And Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: No special vision requirements

Please send your resumes to Liset Ramirez at liset@amawaterways.com.

Position Summary

This position is primarily responsible for selling the company’s Product to Travel Agencies and direct guests, providing telephone customer support services by performing the following duties.

Essential duties and responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Exceeds travel partner and guest expectations through the completion of all reservation and sales related processes as listed.
• Handles inbound sales lead calls to convert calls into sales.
• Emphasizes salable features, quotes prices, and payment terms.
• Takes payments accurately.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Answers questions and recommends corrective services to address customer complaints.
• Overcomes technical and business objections of prospective customers.
• Builds and maintains customer relationships.
• Oversees quality control of bookings to maintain integrity of product.
• Handles high call volume, navigates system software, and utilizes Outlook.
• Books cruises, generates invoices and follows up with travel agents and/or direct guests.
• Develops and nurtures relationships with travel agencies and/or direct clients.
• Updates and maintains the reservation data base and verifies client information and makes necessary corrections to new and existing bookings.
• Requests air quotes through in-house air department.
• Quotes prices and payment terms.

Accountability: Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include efficient and timely response to each travel agent and guest call, accurate recording of information and order taking.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well independently and in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership

• Leadership - Accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Business Acumen - Understands business implications of decisions; displays orientation to profitability.
• Cost Consciousness - Contributes to profits and revenue; conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Self-management

• Judgment - Exhibits sound and accurate judgment.
• Motivation - Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.

Self-management

• Operations Coordinators - Coordination and planning of specific client requests - ongoing/ often daily
• Air Department - obtaining air schedule - daily
• Accounting - Handles all Payments/Credit processing.
• Information Technology (IT) Department– reporting reservation system errors - as required and escalating when not resolved in a timely fashion
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety And Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.

Business Related Contacts:

• Operations Coordinators - Coordination and planning of specific client requests -ongoing/ often daily
• Air Department - obtaining air schedule - daily
• Accounting - Handles all Payments/Credit processing.
• Information Technology (IT) Department– reporting reservation system errors - as required and escalating when not resolved in a timely fashion

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: High School Diploma or equivalent; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence in a professional manner while demonstrating business ethic and customer service. Ability to speak clearly and effectively via telephone, in person and before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, by adding, subtracting, multiplying and dividing.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge and application of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation Software (PowerPoint), and Reservation Software.

Other Skills And Abilities:

• Excellent organizational, leadership, interpersonal communication, and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognizes problems, identifies possible causes, and resolves routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Able to work a flexible schedule to include weekends.
• Good knowledge, preferably through personal experience, of world geography, foreign countries.
• At least three (3) years of sales and/or customer service experience or a combination of both.
• Requires a result-oriented sales professional with strong closing skills.
• Requires domestic and international travel on an as needed basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to liset@amawaterways.com.

Position Summary

This position is primarily responsible for selling the company product to direct guests and providing telephone customer support services by performing the following duties.

Essential duties and responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Exceeds guest expectations through the completion of all reservation and sales related processes as listed.
• Answers questions and recommends corrective services to address customer complaints.
• Oversees quality control of bookings to maintain integrity of product.
• Books cruises, generates invoices and follows up with direct guests from the time of inquiry to post-sale.
• Updates and maintains the reservation database and verifies client information and makes necessary corrections to new and existing bookings.
• Quotes prices and payment terms.
• Promotes sales to direct consumers by initiating outbound calls, acts on leads and/or prospects in order to identify travel needs, presents AmaWaterways products, articulates points of differentiation and makes travel recommendations using a prescribed sales process.
• Uses effective sales techniques, including qualifying, cross-selling, up-selling and value communication to ensure high sales conversion.
• Pre-qualifies consumers to identify any existing or preferred travel agency relationships and partner with those travel agencies to close the sale and allocate credit to the travel agency.
• Builds rapport and long-term relationships with customers by understanding heir motivation, expectations, and needs. Delivers on commitments in a timely fashion, removes barriers to closing sales and ensures exceptional customer experiences. Throughout time, proactively and consistently seeks opportunities to promote and sell AmaWaterways vacations based on the customer’s travel history and needs.
• Excels in customer service through frequent, and relevant, pre- and post-cruise customer engagement using our prescribed service process.
• Works with other departments to assist customers in securing accurate information and fulfilling customer requests and inquiries in an efficient and timely manner.
• Acquires in-depth company, industry, and destination knowledge in order to articulate cruise product features, benefits, pricing, and competitive differences.
• Multitasks particularly in the use of multiple database systems and computer-based resources including Salesforce, Seaware, and SharePoint.
• Displays and projects a positive company image at all times.

Accountability: Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include efficient and timely response to each travel agent and guest call, accurate recording of information and order taking.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale an

Leadership

• Visionary Leadership - Displays passion and optimism.
• Leadership - Exhibits confidence in self and others; accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Business Acumen - Understands business implications of decisions; displays orientation to profitability.
• Cost Consciousness - Contributes to profits and revenue; conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.

Self-management

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decisionmaking process; makes timely decisions.
• Motivation - Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.

Business Related Contacts:

• Operations Coordinators – Coordinates and plans specific client requests – ongoing/often/daily.
• Air Department – Obtains air schedule daily.
• Accounting – Handles all payments/credit processing.
• Information Technology (IT) Department – Reports reservation system errors as required and escalates when not resolved in a timely fashion.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence in a professional manner while demonstrating business ethic and customer service. Ability to speak clearly and effectively via telephone, in person and before groups of customers or employees of the organization.

Mathematical Skills: AAbility to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, In-house Reservation Software.

Other Skills And Abilities:

• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion.
• Ability to handle multiple priorities simultaneously, meet deadlines, and handle workrelated stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively within minimum supervision.
• Recognizes problems, identifies possible causes and resolves routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Able to work a flexible schedule including weekends.
• Good knowledge, preferably through personal experience, of world geography, foreign countries.
• At least three years of sales and/or customer service experience or a combination of both.
• Requires a results-oriented sales professional with strong closing skills.
• Requires domestic and international travel on an as needed basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send your resumes to liset@amawaterways.com.

Position Summary

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff and internally with group and sales agents by performing the following duties.

Essential duties and responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Work to a set Calendar of tasks for day to day operations.
• Maintains hotel blocks, releases and requests space, including extra nights and upgrades.
• Run reports.
• Creates accurate manifests to convey appropriate cruise information and sends to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages and sends customer final documents.
• Works with the Group Department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end-user.
• Answers operations questions from the Reservations (Group and FIT) department.
• Works with the Air Department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.
• Validates online tour selection menu for each cruise.

Accountability:

Quality control through the accurate reporting of data to suppliers – either confirming services or passenger numbers or through accurate information on manifests and emails. Control costs through managing confirmed services. Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual:

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal:

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Leadership:

• Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization:

• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Self-management:

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decisionmaking process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

Business Related Contacts:

• Reservations (Group/FIT) Department – Coordinator of all land-related requests/activities. Ensures all custom/special requests are booked.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience: One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Database Software, Internet Software, Inventory Software, Project Management Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, In-house Reservation Software.

Other Skills And Abilities:

• Excellent organizational, leadership, interpersonal communication, and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognizes problems, identifies possible causes, and resolves routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

Other Qualifications:

• Operations experience required.
• Knowledge of geography is helpful.
• At least one year of experience required.
• Ability to analyze the risk, benefit, and impact of decision on the present and future business environment prior to taking action.
• Ability to look at situations from several points of view.
• Advance spreadsheet and computer skills.
• Ability to work with internal and external senior level executives.
• Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
• Exceptionally strong leadership and management capabilities.
• May require some travel on an as needed basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is continually required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

The employee must frequently lift and/or move up to 10 pounds.

Specific vision abilities required by this job includes close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

To apply please click this link https://www.ondemandassessment.com/link/index/JB-TH81E7IMI?u=1100423. You will be asked to provide your name and contact email address and to upload your resume. As part of the application process, you will also have to complete two online tests: a Cognitive Aptitude Test and an Employee Personality Profile.

Point of Contact: Ryan Ahern

Whether on the French Rivers such as Seine or Bordeaux Estuary, the Rhine from Amsterdam to Basel, the lovely Moselle River or the Danube through Germany, Austria, Slovakia, Hungary, Serbia, Croatia, Romania and Bulgaria the Amawaterways Boutique vessels, designed for well-being and relaxation, offers its guests customised service and personal hospitality at the highest level. Be a part of it!

For the fleet of Amawaterways we require Wellness Host who makes every day on the River a fascinating and active experience and which considers the title “premium“ to refer to its own performance.

The language on board with the passengers is English. Therefore, an excellent knowledge of English language is compulsory.

Requested QUALIFICATION and FEATURES

• organizational skills
• Good manners, kindness and cordiality
• Responsibility
• Team spirit and resilience
• flexibility and willingness to learn
• communicative, positive and motivating
• strong service orientation and warm hosts

Qualified Personal Trainer or Group Exercise Instructor certificate/studies is essential!

Basic anatomical knowledge

Extended and every year refreshed First Aid is mandatory

Work Description and Primary Responsibilities:

• Offer a minimum of 4 Sessions (30-45min) but up to 7 per day.
  Base Classes which should be offered by Everyone:Morning stretches, Active Walks, Core Strengthening, Resistance Bands, One on One (if there is a demand)
• One educational talk/lecture
  As well as the Introduction talk for the program at the beginning of the cruise
• Responsible for the cleaning of the Gym Area
• Help with the Bike Setup and assisting in being a Backup Guide on the Tours
• Hospitality desk hours

Are you a European passport holder and interested in becoming part of the AmaWaterways family? Please send your application to selina@amawaterways.com.