EMPLOYMENT OPPORTUNITIES

Are you seeking a position with an organization that truly acts in accordance with its values and demonstrates them each day through personal commitment and leadership? At AmaWaterways, our values drive how we work and why we achieve so much together.

AVAILABLE POSITION:



Job Title: River Cruise Specialist - (Head office - Calabasas CA USA)
  • Department: Reservations
  • Reports to: Vice President, Reservations and/or River Cruise Supervisors
  • Location: Head Office (Calabasas, CA, USA)
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Create and maintain river cruise, hotel and airfare reservations including: emphasize salable features; accurately respond to questions; quote prices and payment terms; secure reservation options; document special requests; close the sale and process payments.
  • Recommend solutions to overcome client objections and to address travel partner and guest concerns.
  • Make outbound lead follow-up telephone calls and email to qualify leads and sell our products.
  • Provide superior customer service in all interactions with travel agency partners, guests and internal partners.
Other skills, abilities, qualifications, and minimum requirements:
  • Excellent interpersonal and communication skills (verbal and written) to interact with travel agency partners, guests and internal partners.
  • Ability to acquire detailed knowledge of the company's products and services to assist towards maximizing sales.
  • Strong sales ability with attention to detail and a high level of self-motivation.
  • Ability to quickly learn internal reservations booking system and supporting systems.
  • Strong computer skills with basic MS Office programs such as Word, Excel and Outlook.
  • Ability to multi-task and work independently.
  • Strong desire to exceed guest expectations.
  • Previous call center, airline, cruise line, or travel industry experience (particularly working with professional travel agents) preferred.
  • Professional, customer service oriented, friendly, and outgoing.
Please send your resume to jobs@amawaterways.com.


Job Title: Air Reservation Specialist - (Head office - Calabasas CA USA)
  • Department: Air
  • Reports to: Director, Air Development
  • Location: Head Office (Calabasas, CA, USA)
This position is primarily responsible for booking the lowest and the most convenient air ticket for all of AmaWaterways’ programs, running assigned daily reports, ensuring that all additional air charges are accurate and correctly reflected on invoice, and communicating in a timely manner with the Director and Reservation staff by performing the following duties.
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Secures air using airline block space or free sell and adheres to all cost guidelines.
  • Works assigned sailings for airline schedule changes, booking and ticketing.
  • Monitors air travel reservations for accuracy and cost guidelines and adjust as needed for changes, cancels and final ticketing.
  • Interacts with internal departments and customers as necessary for coordination of air reservations.
  • Assists with interrupted services in instances of trip delay, weather, and delayed ship.
  • Oversees air deviations including requests for specific airlines, flights and dates.
  • Assists with corporate, crew booking and ticketing when necessary.
  • Generates air tickets.
  • Researches and resolve debit memo issues.
  • Oversees ticket refunds and lost ticket applications.
  • Assists with training co-workers.
  • Assists with other duties assigned by Supervisor, Director or Vice President.
Other skills, abilities, qualifications, and minimum requirements:
  • Excellent organizational, leadership, interpersonal communication and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients and customers.
  • Able to work a flexible schedule including weekends.
  • At least two years experience preferred.
  • Knowledge of world geography.
  • Familiar with airline policies and procedures.
  • Knowledge of CRS, Printers, Basic understanding of ARC / International Association of Travel Agents Network (IATAN).
Specialized Equipment:
  • CRS and I/I printer functions.
Please send your resume to jobs@amawaterways.com.

Job Title: Director, National Accounts - (Head office - Calabasas CA USA)
  • Department: Sales
  • Reports to: Vice President, Sales
  • Location: Head Office (Calabasas, CA, USA)
The Director, National Accounts leads the company’s efforts to maintain and expand relationships with its national accounts through driving and maximizing revenue potential, managing the business strategy and relationship with these accounts.
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Develops and continually enhance relationship with key corporate, business and travel industry accounts and professional associations to maintain high visibility and increase our market share.
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
  • Leads a joint company-account planning process that develops mutual performance objectives and financial targets.
  • Provides strategic account development and management to all nationally designated agencies/accounts.
  • Delivers revenue targets for the assigned portfolio of accounts through strategic and tactical efforts including but not limited to, contract negotiation and implementation, account support and service.
  • Serves as the primary liaison between Field Sales/Business Development, Corporate Office and other departments as necessary to ensure the top revenue opportunities are appropriately prioritized.
  • Responsible for continuously improving the quality and timeliness of account performance.
  • Contributes analytical expertise, business knowledge and ideas to various ad hoc projects including the development of internal and external presentations.
  • Creates dynamic, performance driven agency programs through strong negotiations.
  • Participates individual or joint in trade shows as business needs require.
Other skills, abilities, qualifications, and minimum requirements:
  • Strong selling and negotiations skills.
  • Excellent verbal and written communication skills.
  • Creative and resourceful.
  • Strong presentation and training skills, both in person and via webinars.
  • Ability to travel a significant portion of the time.
  • Strong understanding of the retail distribution system.
  • Ability to work effectively with a remote team both in sales and in marketing.
  • Relentlessly pursue excellence.
  • Professional, customer service oriented, friendly, and outgoing.
Please send your resume to jobs@amawaterways.com.

Job Title: Business Development Manager - (Mid-Atlantic)
  • Department: Field Sales
  • Reports to: Director, Field Sales
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Develops strong relationships with travel agencies throughout the assigned region.
  • Generates sales from travel agents, wholesalers and group customers in the assigned territory.
  • Develops new business opportunities, maintains and enhances relationships with all new and existing customers assigned.
  • Achieves established revenue goals within the budget.
  • Oversees all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations and trade shows focused on current and prospective travel agents, consortia and group contacts and tour organizers.
  • Delivers timely customer service to all product inquiries, collateral and co-op requests.
  • Initiates activities to motivate travel agents to sell AmaWaterways products.
  • Gives, receives, and analyzes information, formulates work plans, and prepares written materials, and articulates goals and action plans.
  • Exhibits strong negotiation skills.
  • Counsels and sells all appropriate company programs, products, and services to assigned customer base.
  • Communicates with management as required or needed.
  • Strives to attain all goals and objectives as outlined by Director.
  • Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company.
  • Markets new programs, and instructs customers on industry or company changes, as well as, training of new products.
  • Provides management with filed knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings.
Other skills, abilities, qualifications, and minimum requirements:
  • 7+ years’ experience
  • Excellent relationship with group market agencies throughout the region
  • Excellent organizational, leadership, interpersonal communication and computer skills
  • Excellent verbal and written communication skills.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Able to work independently and productively with minimum supervision.
  • Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
  • Excellent presentation skills and public speaking skills.
  • Demonstrated ability to forecast sales.
  • Creative and resourceful.
  • Ability to travel a significant portion of the time.
  • In-depth knowledge of our destinations a plus
Please send your resume to jobs@amawaterways.com.

Job Title: Marketing Coordinator - (Head office - Calabasas CA USA)
  • Department: Marketing
  • Reports to: Director, Marketing and/or Marketing Manager
  • Location: Head Office (Calabasas, CA, USA)
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Utilize Adobe Creative Suite to update and develop marketing materials such as flyers, product fact sheets, etc.
  • Work closely with internal departments such as sales as well as external partners to understand promotional and other needs as well as coordinate and fulfill projects in a timely manner
  • Write copy for marketing/sales materials based on provided information
  • Create and maintain PowerPoint presentations
  • Use organization skills to maintain calendar of requested projects and deadlines
  • Develop and maintain product knowledge
  • Complete other projects as assigned by Marketing Manager and/or Director
Other skills, abilities, qualifications, and minimum requirements:
  • Highly proficient in Adobe InDesign, knowledge of Adobe Creative Suite
  • Experience designing print collateral using Creative Suite a must
  • Proficient in Microsoft PowerPoint, including the ability to develop sales-oriented presentations by incorporating charts, graphics, etc.
  • Proficient in Microsoft Office
  • Strong written and verbal communication skills
  • Strong customer service skills, comfortable communicating with external partners via phone and email
  • Excellent attention to detail
  • Proficiency in other Adobe Creative Suite applications a plus
  • Experience in HTML, creating eblasts and website maintenance/CMS a plus
  • Travel industry a plus
  • Sales support experience a plus
Please send your resume to jobs@amawaterways.com.