EMPLOYMENT OPPORTUNITIES

Are you seeking a position with an organization that truly acts in accordance with its values and demonstrates them each day through personal commitment and leadership? At AmaWaterways, our values drive how we work and why we achieve so much together.

AVAILABLE POSITION:



Job Title: Art Director - (Head office - Calabasas CA USA)
  • Department: Strategic Marketing
  • Reports to: Director, Strategic Marketing
  • Location: Head Office (Calabasas, CA, USA)
Position Summary
The Art Director oversees and guides company branding and the design of both print and digital marketing collateral.
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Oversees the design of both digital and print marketing collateral (e.g. advertisements, brochures, flyers, direct mail, website, banner ads, etc.).
  • Develops and maintains a consistent brand image and style/design guidelines based on input from management.
  • Contributes to and develops ideas for branding and marketing campaigns.
  • Collaborates with management to determine the best ways for company to be visually represented on all platforms.
  • Creates new design templates and contributes to the design of existing print and digital touch points.
  • Guides and develops other graphic designers and marketing coordinators.
  • Contributes to design and updates of website.
  • Develops and maintains product knowledge in an independent fashion.
  • Completes other ad hoc print and digital projects as needed.
Other skills, abilities, qualifications, and minimum requirements:
  • - At least 8 years of experience in a similar role with demonstrated success in combining marketing expertise and design to optimize brand impact.
  • - 4-year degree in a related field.
  • - Expert knowledge of methods and techniques of graphic design, typography and layout.
  • - Expert level proficiency in design, web and multimedia software and applications such as Adobe Creative Suite.
  • - Strong Photoshop capability, including photo retouching and correction.
  • - Knowledge of print production.
  • - Ability to lead projects from concept to completion.
  • - Strong creative, organizational, problem-solving and time-management skills.
  • - Ability to communicate affectively, both verbally and written.
  • - Graphic artist skills and experience a plus.
Applicants must submit a portfolio along with resume. Please submit to jobs@amawaterways.com.


Job Title: Fulfillment Specialist - (Head office - Calabasas CA USA)
  • Department: Operations
  • Reports to: Fulfillment Supervisor
  • Location: Head Office (Calabasas, CA, USA)
Position Summary
This position is primarily responsible for ensuring the timely and accurate delivery of client/agency documents and promotional items. The Fulfillment Specialist is also responsible for performing a variety of tasks in the fulfillment operations including but not limited to box making, labeling, picking/packing documents, receiving, shipping, maintaining an accurate inventory, and meet or exceed productivity by performing the following duties.
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Maintains quality standards as required by the management team.
  • Meets productivity requirements as required.
  • Enters inventory transactions into inventory database.
  • Performs labeling, packing, shipping customer documents according to specifications and schedule.
  • Uses computer programs designed to support various warehouse functions (receiving, shipping, etc.).
  • Supplies inventories, and assist with looking into discrepancies and taking corrective action.
  • Ensures all shipping materials are well stocked and available when needed.
  • Meets deadlines, prioritizes workloads, maintains a strong attention to detail, and works independently in a fast-paced and rapidly changing environment.
  • Attends daily (or weekly) production meeting as requested.
  • Checks initial input for accuracy and requests additional information.
  • Helps to obtain best possible delivery dates for mailed items.
  • Interacts closely with the Operations Team regarding final documentation and inventory.
  • Is proactive and self-directed in all order fulfillment functions.
  • Demonstrates sound judgment in resolving fulfillment issues.
  • Submits a daily Time Sheet detailing work execution.
  • Enters, manages, and reconciles transaction data and contracts in customer relations (CRM), accounting, inventory and trading systems.
  • Manages paper and electronic filing of key customer and supplier documentation.
  • Assists with generation of periodic reports and analysis.
  • Maintains strict control of business process and ensure compliance with relevant requirements, including preparation for annual audits.
  • Seeks method to enhance internal operations, facilitate communication and add value within the scope of responsibilities and related functions.
  • Provides consistent, high quality service in support of customer, vendor and partner relationships.
  • Performs other duties as assigned.
Other skills, abilities, qualifications, and minimum requirements:
  • Excellent organizational, leadership, interpersonal communication and computer skills
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients and customers.
Other Qualifications:
  • Able to work a flexible schedule to include weekends.
  • At least one (1) year of experience required.
  • Data entry and ability to do basic keyboard entry and mathematics.
  • Able to adapt to changes such as new work standards and new technology platforms.
  • May require some travel on an as needed basis.
Please send your resume to jobs@amawaterways.com.


Job Title: River Cruise Specialist - (Head office - Calabasas CA USA)
  • Department: Reservations
  • Reports to: Vice President, Reservations and/or River Cruise Supervisors
  • Location: Head Office (Calabasas, CA, USA)
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Create and maintain river cruise, hotel and airfare reservations including: emphasize salable features; accurately respond to questions; quote prices and payment terms; secure reservation options; document special requests; close the sale and process payments.
  • Recommend solutions to overcome client objections and to address travel partner and guest concerns.
  • Make outbound lead follow-up telephone calls and email to qualify leads and sell our products.
  • Provide superior customer service in all interactions with travel agency partners, guests and internal partners.
Other skills, abilities, qualifications, and minimum requirements:
  • Excellent interpersonal and communication skills (verbal and written) to interact with travel agency partners, guests and internal partners.
  • Ability to acquire detailed knowledge of the company's products and services to assist towards maximizing sales.
  • Strong sales ability with attention to detail and a high level of self-motivation.
  • Ability to quickly learn internal reservations booking system and supporting systems.
  • Strong computer skills with basic MS Office programs such as Word, Excel and Outlook.
  • Ability to multi-task and work independently.
  • Strong desire to exceed guest expectations.
  • Previous call center, airline, cruise line, or travel industry experience (particularly working with professional travel agents) preferred.
  • Professional, customer service oriented, friendly, and outgoing.
Please send your resume to jobs@amawaterways.com.


  • Department: Operations
  • Reports to: Vice President, Operations
  • Location: Head Office (Calabasas, CA, USA)
This position is primarily responsible for coordinating and overseeing the successful operation of one or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff and internally with group and sales agents by performing the following duties.
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Work to a set Calendar of tasks for day to day operations.
  • Maintains hotel blocks, releases and requests space, including extra nights and upgrades.
  • Run reports.
  • Creates accurate manifests to convey appropriate cruise information and sends to necessary suppliers, utilizing the reservation system.
  • Confirms services with ground suppliers through monthly updating of passenger numbers.
  • Maintains costing sheets per departure for costing control.
  • Generates, compiles, packages and sends customer final documents.
  • Works with the Group Department to ensure all groups run smoothly.
  • Coordinates any requests for custom services, in a timely manner and quote pricing to the end-user.
  • Answers operations questions from Group and FIT Departments.
  • Works with the Air Department to ensure air tickets are issued in time and accurately.
  • Negotiates with suppliers for contracted and custom services.
Expected Standards:
  • Quality control through the accurate reporting of data to suppliers – either confirming services and passenger numbers or through accurate information on manifests and emails.
  • Control costs through managing confirmed services.
Other skills, abilities, qualifications, and minimum requirements:
  • Excellent organizational, leadership, interpersonal communication and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remain calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for employees, clients, and customers.
Other Qualifications:
  • Operations (cruise) experience required.
  • Knowledge of geography is helpful.
  • At least one (1) year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advanced spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
  • Exceptionally strong leadership and management capabilities.

Please send your resume to jobs@amawaterways.com.


Job Title: Video Producer/Editor - (Head office - Calabasas CA USA)
  • Department: Strategic Marketing
  • Reports to: Director, Strategic Marketing
  • Location: Head Office (Calabasas, CA)
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Works collaboratively to create compelling video content for websites, presentations, and other marketing campaigns.
  • Conceptualizes, develops, and pitches ideas for new videos and stories related to the brand and ongoing or new marketing campaigns.
  • Edits and sound designs existing and new assets into short-form video content.
  • Organizes and catalogues existing b-roll and other assets.
  • Manages deadlines for video projects and deliverables from pre- to post-production.
  • Continuously develops and maintains product knowledge.
  • Completes other ad hoc projects as needed.
Other skills, abilities, qualifications, and minimum requirements
  • Strong experience in video production as an editor, along with a 4-year degree in relevant field.
  • Strong experience in post-production, sound design/music editing and color correction.
  • Demonstrated ability as a video storyteller.
  • Expert editor in Premier CC and Final Cut Pro.
  • Proficient in After Effects, Pro Tools and Photoshop.
  • Expert with all video formats/codecs.
  • Strong communication skills.

Please send your resume to jobs@amawaterways.com.


Job Title: Customer Support Specialist - (Head office - Calabasas CA USA)
  • Department: IT
  • Reports to: Vice President, IT
  • Location: Head Office (Calabasas, CA)
Position Summary
The Customer Support Specialist ensures that all customer needs are promptly addressed by responding to customers’ requests, orders, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality.

Qualified candidate for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player, and motivated to achieve a rewarding career within the organization.
Essential duties and responsibilities include the following. Other duties may be assigned.
  • Accurately enters customer data.
  • Addresses basic technical support questions (Website Navigation).
  • Receives inbound calls and responds to calls appropriately.
  • Reads and responds to IT Help Desk email.
  • Promptly resolves customer service issues to the customer’s satisfaction per company procedures and standards.
  • Creates and maintains customer accounts in database.
  • Performs administrative duties, reports, and special projects associated with customer support.
Other skills, abilities, qualifications, and minimum requirements
  • Associate’s degree or 2 years work experience in customer support.
  • Impeccable attention to detail with strong organizational and analysis skills.
  • Exceptional written and verbal communication skills and professional presence.
  • Ability to multitask.
  • Innovative problem solver, results minded, and solution focused.
  • Effective team player with the ability to work independently.
  • Strong keyboarding skills.
  • Highly skilled in Excel (MS Office 2010 or 2013).

Please send your resume to jobs@amawaterways.com.